Staff Product Manager, CX Automation

Coinbase

Remote

Quick summary

Work type
Remote
Location
Oakland, CA
Salary
$207,485–$244,100 / yr
Posted
today
Nearby
99+ roles within 25 mi

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $191k
This role $226k
$138k most similar roles pay here $255k

This role pays more than 82% of similar roles. Most pay $160,900–$221,750 — the shaded band above. At the midpoint, this role pays about $226k versus about $191k for comparable roles.

Based on 237 similar postings.

Employer

About Coinbase

Coinbase Global is a publicly traded cryptocurrency exchange platform where consumers can buy, sell, and store digital currencies including Bitcoin, Ethereum, and hundreds of other cryptocurrencies. Industry: Cryptocurrency Exchange & Financial Technology

Coinbase currently has 34 open roles on FindRole.

Listed pay typically runs $186,065–$218,900 across 29 roles with salary data.

Most-posted roles

View all roles at Coinbase

At a glance

TL;DR · Staff Product Manager, CX Automation

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As a Staff Product Manager on Coinbase's CX Automation team within the Enterprise Applications & Architecture organization, you will lead the product strategy and delivery for customer support channels such as chat, voice, and proactive signals. Your daily tasks include driving automation rates and CSAT improvements by integrating AI capabilities with support surfaces, partnering with engineering teams to ensure reliability and scalability of SaaS platforms like Amazon Connect and Sprinklr, and optimizing tooling to align with business goals. You will need at least 7 years of product management experience, expertise in building AI-powered customer support products, and a strong track record in defining success metrics across complex funnels. This role requires proficiency in front-end UX and back-end APIs, as well as the ability to work effectively in a matrixed environment with multiple stakeholders.

Skills

Amazon Connect Sprinklr Salesforce AI ML LLM Python R SQL CI/CD AWS Kubernetes Docker Prometheus Grafana GitLab Jira Confluence Scrum Agile

What you'll do

  • Own the product roadmap for chat, voice, and proactive support surfaces.
  • Drive automation rate improvements by identifying high-impact opportunities to deflect customer issues.
  • Build AI-integrated capabilities across support channels with ML/LLM teams.
  • Ensure support platforms are reliable, scalable, and compliant in all jurisdictions.
  • Evaluate build-vs.-buy decisions and scope emerging CX technologies for automation.
  • Execute cross-functional delivery ensuring seamless experience from proactive signals through chat.

What we're looking for

  • 7+ years of product management experience with expertise in both front-end UX and back-end systems.
  • Proven track record in building or scaling AI-powered customer support products across various channels.
  • Experience defining and tracking success metrics for complex funnels like automation rate, CSAT, deflection rate.
  • Demonstrated ability to work on multiple SaaS platforms such as Amazon Connect, Sprinklr, and Salesforce.
  • Strong partnership skills with engineering teams for session management, integrations, and system architecture.
  • Proven capability in influencing outcomes and aligning priorities across matrixed product groups and stakeholders.

Related searches

More Staff Product Manager jobs Staff Product Manager jobs in Oakland Remote Staff Product Manager jobs All jobs at Coinbase

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