Senior Principal Software Engineer, GTM at Toast

Toast, Inc.

Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$246,000–$394,000 / yr
Posted
1 day ago

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $194k
This role $320k
$126k most similar roles pay here $423k

This role pays more than 99% of similar roles. Most pay $165,000–$223,750 — the shaded band above. At the midpoint, this role pays about $320k versus about $194k for comparable roles.

Based on 240 similar postings.

Employer

About Toast, Inc.

Toast is a cloud-based restaurant management platform providing point-of-sale, payment processing, and operations software for the food service industry.

Toast, Inc. currently has 45 open roles on FindRole.

Listed pay typically runs $159,000–$254,000 across 43 roles with salary data.

Most-posted roles

View all roles at Toast, Inc.

At a glance

TL;DR · Senior Principal Software Engineer, GTM at Toast

As a Senior Principal Software Engineer in GTM Experiences at Toast, you will lead the technical strategy for customer engagement platforms across onboarding, support, and product-led growth. Your role involves defining architectural direction for critical systems like AI-assisted support, contact center infrastructure, and agent tooling to ensure seamless customer journeys. You will collaborate with cross-functional teams to translate business goals into scalable solutions, evaluate major technical investments, and establish engineering standards that enhance platform scalability and velocity. This position requires extensive experience in software engineering, particularly in building large-scale distributed systems, along with expertise in defining complex technical ecosystems and mentoring senior engineers. The role demands strong communication skills and the ability to influence technical direction across multiple teams, ensuring alignment on long-term strategic goals.

What you'll do

  • Define and drive multi-year technical strategy for GTM Experiences, aligning with company goals.
  • Lead architectural direction for customer and agent experience systems, including AI-assisted support.
  • Evaluate and mitigate risks for major technical investments like platform migrations and vendor integrations.
  • Ensure cohesive, extensible platform across onboarding, support, and growth stages rather than point solutions.
  • Partner with leadership to translate strategic goals into scalable technical solutions improving operational efficiency.
  • Establish architectural principles supporting long-term scalability, flexibility, and velocity of the customer experience platform.

What we're looking for

  • 10+ years of experience in software engineering with a focus on large-scale distributed systems.
  • Proven ability to define technical strategy and architecture for complex, multi-system platforms.
  • Strong background in systems thinking and platform design, connecting individual services into cohesive ecosystems.
  • Experience leading high-impact architectural decisions and guiding organizations through technical transitions.
  • Track record of mentoring senior engineers and raising the engineering bar within an organization.
  • Demonstrated success in influencing technical direction across multiple teams and functions.

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