Senior Manager, Technology Operations, Transportation System Design

What you'll do

• Act as the primary business-facing technology partner for STRIDE TMS, translating operational needs into technical priorities.
• Support ongoing development, enhancement, and stabilization of STRIDE TMS, including feature design intake and release readiness.
• Coordinate across product, engineering, vendors, and operations to ensure on-time delivery and system reliability.
• Establish governance and documentation processes to support long-term maintainability and scalability of the TMS platform.
• Enable AI development initiatives by connecting business use cases to engineering and data teams for seamless integration.

What we're looking for

• 8+ years of experience in technology enablement, tech operations, product operations, or systems integration roles.
• Strong background supporting enterprise platforms like TMS or large-scale supply chain systems.
• Proven ability to translate business needs into technical requirements and execution plans.
• Experience working closely with engineering, product, data/AI teams in agile environments.
• Solid understanding of system integrations, APIs, data flows, and dependencies across complex tech stacks.
• Direct experience with TMS platforms and transportation/logistics operations.
• Exposure to AI/ML development lifecycles, including use case framing, data readiness, and model operationalization.