Senior Manager, Premium Support Engineer (Databolt) - Capital One Software (Remote)

Capital One Financial

Actively hiring
Remote (Richmond, Va, US) Posted 55 days ago $209,000–$238,500 / year
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At a glance

AI generated

TL;DR

As a Senior Manager of Premium Support Engineering at Capital One Software, you will serve as the primary technical authority and strategic partner for high-priority enterprise customers using Databolt, a product capable of handling 150B+ monthly operations. Your role involves providing accelerated response times to technical inquiries, leading business reviews, and advocating for customer feature requests within the product roadmap. You will manage self-hosted Data Plane instances, monitor performance metrics proactively, and own incident response processes in restricted environments. Additionally, you will architect internal Kubernetes/EKS simulations, design secure sync protocols, and collaborate with data architects to ensure compliance with governance policies. The position requires expertise in AWS services, security and networking, infrastructure as code, and programming languages such as Java, Python, Go, or PySpark SDKs, along with experience in enterprise data platforms like Snowflake and Databricks.

Skills

AWS Kubernetes Terraform Java Python Go Prometheus Snowflake Databricks CI/CD Helm Docker TLS JWT OAuth PySpark Metadata Management Vaultless Tokenization AES-256 FPE

What you'll do

  • Lead Monthly and Quarterly Business Reviews to report on incident trends and system health.
  • Manage full lifecycle of self-hosted Data Plane instances with zero-downtime upgrades.
  • Proactively monitor local telemetry and performance metrics using Prometheus or similar tools.
  • Own P1/P2 incident response process in restricted environments for rapid remediation.
  • Architect and simulate customer’s internal Kubernetes/EKS environment for pre-deployment validation.
  • Design secure "manual sync" protocols for delivering dynamic code libraries to air-gapped systems.

What we're looking for

  • At least 7 years of experience in technical account management or customer-facing engineering roles.
  • At least 5 years of experience with AWS services including Multi-AZ, EKS, KMS, and Secrets Manager.
  • At least 5 years of experience in security and networking, including mTLS, JWT, OAuth, and DLP configurations.
  • At least 3 years of experience with Infrastructure as Code tools like Terraform or AWS CloudFormation.
  • At least 3 years of programming experience with Java, Python, Go, or PySpark SDKs.

Market check

Salary context

This $209,000–$238,500 range sits above 74% of similar postings on FindRole.

Peer median band

$137,200–$234,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$148,500–$226,800

Middle half of comparable postings.

Based on 239 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 489 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 483 roles with salary data.

Most-posted roles

View all roles at Capital One Financial

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