Senior Manager - SRE - RunOps - PBM-IT

CVS Health

Remote Actively hiring Verified listing
Remote, USA Posted 10 days ago $130,295–$260,590 / year
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At a glance

AI generated

TL;DR

The Senior Manager role in PBM-IT Service Delivery at CVS Health involves leading a team of technical vendor resources to maintain mission-critical applications used by members and call center agents. This senior-level position requires managing production application ecosystems, collaborating with managed services vendors to meet SLAs, and partnering with core infrastructure teams to resolve defects and ensure service stability. The role demands proficiency in SDLC and ITIL methods, as well as expertise in AI-driven operations, observability tools like AppDynamics and Prometheus, and incident management practices. Ideal candidates have over 10 years of production support experience, ITIL certification, and a strong background in managing third-party services across diverse environments.

Skills

SRE AIOps ITIL Prometheus Grafana AppDynamics Dynatrace Datadog Splunk OpenTelemetry Java J2EE .Net DB2 Oracle SQL Server CI/CD Kubernetes AWS Azure Google Cloud

What you'll do

  • Execute enterprise SRE strategy including reliability standards and practices.
  • Lead adoption of AIOps capabilities for proactive issue detection and automated runbooks.
  • Own observability strategy across metrics, logs, traces, and user experience monitoring.
  • Reduce MTTR and incident frequency through automation and preventive engineering.
  • Build and mentor global SRE teams to foster a culture of continuous improvement.

What we're looking for

  • 10+ years of production support or service delivery experience.
  • Proven leadership in managing technical vendor resources and third-party services.
  • Expert knowledge of ITIL disciplines and SDLC methodologies.
  • Experience working closely with managed services vendors to ensure SLAs.
  • Strong background in observability, monitoring tools (AppD, DynaTrace), and AIOps.

Market check

Salary context

This $130,295–$260,590 range sits above 50% of similar postings on FindRole.

Peer median band

$153,767–$239,850

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$165,000–$235,912

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About CVS Health

CVS Health is a leading American healthcare company operating retail pharmacies, pharmacy benefit management services, and a health insurance segment through Aetna, one of the nation''s largest health insurers. Industry: Healthcare & Pharmacy

CVS Health currently has 89 open roles on FindRole.

Listed pay typically runs $118,450–$260,590 across 86 roles with salary data.

Most-posted roles

View all roles at CVS Health

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