Senior Manager, Application Systems

Carmax

Hybrid

Quick summary

Work type
Hybrid
Location
Richmond, VAPlano, TX
Posted
9 days ago

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Salary context

How this pay compares to similar roles

Similar $198k
$138k most similar roles pay here $254k

This listing doesn't post a salary. Most similar roles pay $171,270–$223,750.

Based on 240 similar postings.

Employer

About Carmax

CarMax is the largest used car retailer in the United States, offering a customer-friendly, no-haggle buying experience with a broad selection of quality used vehicles, financing, and vehicle protection plans. Industry: Automotive Retail

Carmax currently has 38 open roles on FindRole.

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At a glance

TL;DR · Senior Manager, Application Systems

The Senior Technology Manager at CarMax leads a team of engineers in developing innovative solutions that enhance customer acquisition, activation, and engagement through advanced technologies. This role involves strategic planning to deliver scalable and efficient technology solutions aligned with business goals, focusing on upper-funnel experiences like search, content, and AI-driven discovery channels. The position requires expertise in cloud computing, generative and agentic AI, machine learning, natural language processing, and personalization tools. Key responsibilities include partnering with SEO/GEO, Online Platform, DevOps, Marketing, Brand, Design, and Content teams to build omnichannel solutions that improve customer satisfaction and sales. This role demands a deep understanding of industry trends and the ability to guide team members through AI-assisted development workflows while ensuring system health, compliance, and secure operations.

What you'll do

  • Develop long-term technology solutions to address business goals and improve profitability.
  • Direct planning, software development, implementation, administration for application systems focusing on customer acquisition and engagement.
  • Lead teams in adopting AI tooling and agentic workflows for scalable software development.
  • Expand brand reach through SEO and GEO strategies across traditional and AI-driven search engines.
  • Partner with design to build modern platforms for personalization in customer acquisition experiences.
  • Ensure system health, compliance, and secure operations while managing costs of AI-powered solutions.
  • Champion rigorous experimentation culture to measure impact on customer satisfaction and sales.

What we're looking for

  • 7+ years of enterprise technology experience with a focus on application systems development.
  • 3+ years of experience managing direct reports in an enterprise setting.
  • Proven ability to lead transformative software projects and drive innovation.
  • Expertise in eCommerce user journeys, customer activation, and engagement strategies.
  • Strong background in Machine Learning, Information Retrieval, and Natural Language Processing.
  • Experience with generative AI, LLM-based products, and AI-assisted engineering workflows.

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