Senior Business System Analyst, Salesforce

Twilio

Remote

Quick summary

Work type: Remote
Location: Ontario, CanadaBC, CanadaAB, Canada
Posted: 67 days ago
Closes: Oct 7, 2026

Market check

Salary context

How this pay compares to similar roles

Similar $165k

$117k most similar roles pay here $209k

This listing doesn't post a salary. Most similar roles pay $130,224–$199,625.

Based on 240 similar postings.

Employer

About Twilio

Twilio is a cloud communications platform that provides APIs and software, allowing developers to embed voice, messaging, video, and email functionalities directly into their applications.

Twilio currently has 34 open roles on FindRole.

Listed pay typically runs $141,520–$175,245 across 26 roles with salary data.

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At a glance

TL;DR · Senior Business System Analyst, Salesforce

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As a Senior Business Systems Analyst at Twilio's Sales Automation team, you will play a pivotal role in building and maintaining CRM-based solutions for the Top of Funnel value stream within the Go-To-Market organization. Your responsibilities include collaborating with product owners and technical leads to architect and manage Salesforce implementations alongside adjacent technologies such as Salesloft and DataCloud. You will develop comprehensive views of CRM processes, engage in requirement gathering, and partner with third-party vendors to implement new features and custom solutions. The ideal candidate has 4-8 years of experience with Salesforce implementation and maintenance, including certifications like Salesforce Admin and advanced knowledge of Salesforce Flow. Additionally, strong communication skills and the ability to translate complex technical architecture into understandable information for various stakeholders are essential. This role involves working in a global team environment and requires occasional travel (approximately 10%) to facilitate meaningful connections and collaborations.

Skills

Salesforce Sales Cloud CTA Management Salesforce Admin Salesforce Flow SOQL SQL CI/CD ETL tools Salesloft DataCloud Kubernetes Docker AWS Python PostgreSQL Git Jira Confluence

What you'll do

Develop and maintain a holistic view of CRM-based processes and user personas.
Architect and manage solutions within Salesforce and adjacent technologies.
Own projects end to end to improve how Go-To-Market teams leverage Salesforce tools.
Translate business requirements into technical solutions for diverse stakeholders.
Partner with third-party vendors to implement new features and custom solutions.

What we're looking for

4-8 years of Salesforce implementation and support experience.
Proficient in Salesforce administration and Sales Cloud management.
Ability to translate business needs into technical solutions effectively.
Hold Salesforce Admin Certification with advanced knowledge of Salesforce Flow.
Strong communication skills for diverse stakeholder engagement.
Experience collaborating globally and managing third-party vendors.

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