Senior Associate, Client Services

Capital One Financial

Hybrid

Quick summary

Work type
Hybrid
Location
Charlotte, NCPlano, TXRichmond, VA
Salary
$80,800–$92,200 / yr
Posted
4 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $163k
This role $86k
$67k most similar roles pay here $210k

This role pays less than 98% of similar roles. Most pay $129,289–$196,162 — the shaded band above. At the midpoint, this role pays about $86k versus about $163k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 700 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 693 roles with salary data.

Most-posted roles

View all roles at Capital One Financial

At a glance

TL;DR · Senior Associate, Client Services

As a Senior Associate in Capital One’s Commercial Client Operations team based in Charlotte, NC, Plano, TX, or Richmond, VA, you will join a dynamic and fast-paced environment focused on delivering exceptional client experiences. Your role involves owning the client experience through proactive and reactive servicing needs, ensuring compliance with policies while maintaining high-quality interactions. You will collaborate across various internal teams to resolve complex issues, advocate for clients’ needs, and develop sustainable solutions. Key responsibilities include mastering Capital One’s credit, deposit, and treasury management products, researching clients' industries, and providing expert advice to meet their unique banking requirements. Ideal candidates possess exceptional communication skills, a strong client-first mindset, and the ability to adapt to technological advancements. Proficiency in Microsoft Office or Google Suite is essential, with preferred experience in customer service, business process management, and treasury management.

What you'll do

  • Own and manage client interactions to ensure a positive experience.
  • Execute job duties efficiently while adhering to policies and procedures.
  • Keep stakeholders informed of status, risks, and issues related to service delivery.
  • Identify root causes of client complaints and implement sustainable solutions.
  • Proactively learn about clients' industries and banking needs to provide tailored support.
  • Advocate for clients with internal stakeholders by providing thoughtful feedback on their needs.
  • Develop and deliver effective solutions to resolve complex client issues.

What we're looking for

  • At least 2 years of experience in client services or customer service.
  • Strong communication skills (verbal, written, presentation, interpersonal).
  • Experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite.
  • Ability to balance risk management and exceptional client experience.
  • Proactive approach to learning about clients' industries and banking needs.
  • Collaborative problem-solving and solution development for complex issues.
  • Motivated self-starter with a positive mindset and commitment to compliance.

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