SAP IT Application Liability and Service Manager

What you'll do

• Own the service level management lifecycle for SAP services.
• Lead rapid incident resolution and conduct root cause analysis.
• Optimize the SAP portfolio and maintain CMDB accuracy.
• Champion knowledge management practices and ensure effective sharing of knowledge assets.
• Use KPIs and customer feedback to drive continuous service improvement.

What we're looking for

• 10+ years of experience supporting and administering SAP applications including ECC, CRM, BW, APO, GRC, BusinessObjects, NetWeaver Portal.
• In-depth knowledge of ITIL processes with strong skills in incident, change, problem, and release management.
• Experience using AI-enabled tools to improve productivity and manage vendor performance metrics.
• Strong problem-solving and leadership skills with the ability to manage global cross-cultural relationships.
• Excellent verbal and written communication skills for clear articulation during major service disruptions.