Regional Team Lead

Carvana

Quick summary

Work type: On-site
Location: ILUniversity Park, ILSchaumburg, IL
Posted: 3 days ago
Nearby: 70 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $186k

$135k most similar roles pay here $229k

This listing doesn't post a salary. Most similar roles pay $159,761–$211,750.

Based on 239 similar postings.

Employer

About Carvana

Carvana is an e-commerce platform for buying and selling used cars, offering customers a fully online purchasing experience with home delivery, financing, and vehicle trade-ins through its network of automated car vending machines and inspection centers.

Carvana currently has 15 open roles on FindRole.

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At a glance

TL;DR · Regional Team Lead

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The Regional Team Lead position at Carvana involves traveling to various markets within an assigned region to develop and coach the Title and Registration team for optimal performance. This role requires building strong relationships with Market Operations, Titles, and Customer Experience Leaders while ensuring all specialists meet Carvana’s high standards. Day-to-day responsibilities include mentoring team members, defining department goals, identifying process improvements, and maintaining quality metrics reports. Ideal candidates have a Bachelor's degree, 5+ years of customer-facing experience, and strategic planning skills. They should be proficient in Tableau or similar reporting tools and possess excellent communication and problem-solving abilities. This role demands extensive travel on a quarterly basis to support multiple markets and ensure staffing meets demand while fostering a positive team environment that aligns with Carvana’s culture and values.

Skills

Tableau Excel SQL Project Management Process Improvement Strategic Planning Customer Service Leadership Development Communication Problem Solving Office Software Reporting Tools MVR Background Check

What you'll do

Provide mentoring and coaching to team members for optimal performance.
Develop and implement strategic plans aligned with local and state guidelines.
Oversee staffing needs across multiple markets within the assigned region.
Identify and revamp processes to optimize operational efficiencies.
Maintain and produce quality metrics reports daily, weekly, and monthly.

What we're looking for

5+ years experience in a customer-facing team environment
Bachelor’s degree from an accredited institution
Valid driver's license with clean driving record for past 3 years
Experience with strategic planning and process improvement
Strong coaching, mentoring, and leadership development skills
Ability to work variable schedules and travel quarterly
Proficient in Tableau or other reporting tools

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