Rapid Remediation Crew Lead

What you'll do

• Lead multiple concurrent implementation teams to remediate EOL/EOS hardware and software at customer locations.
• Supervise and direct field crew teams during live maintenance windows and in-window activities.
• Perform maintenance, troubleshooting, repair, and replacement of faulty hardware using established SOPs and work instructions.
• Initiate software upgrades and infrastructure changes as prescribed by Domain Architects and Design teams.
• Manage network configuration, asset management, and the creation of accurate site documentation.
• Interface with the Network Operations Center (NOC) to support incident troubleshooting and restoration.
• Implement cybersecurity requirements and security controls to ensure STIG compliance.
• Monitor network system health and proactively identify potential issues to recommend corrective actions.

What we're looking for

• BA/BS degree and 4+ years of relevant experience, or MS/MBA with 2+ years of relevant experience.
• DoD Secret Security Clearance with the ability to upgrade to and maintain a TS Security Clearance.
• DoD 8570.01 IAT Level II Certification (e.g., Security+, CDN, SSCP, GSEC, GICSP, or CYSA+).
• Network Vendor Associate Level or higher certification (e.g., Cisco CCNA, CCNP).
• 5+ years of experience troubleshooting complex routing and switching issues.
• 5+ years of experience configuring switches, routers, network appliances, and WAN acceleration devices.
• Operations/Engineering leadership experience with a technical background in network or transport.
• Ability to lift 50 lbs, work in confined/noisy spaces, and drive a corporate vehicle with a valid state license.