Quality Assurance Specialist II

Affirm

Remote Actively hiring Verified listing
Remote US Posted 17 days ago $90,000–$110,000 / year
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At a glance

AI generated

TL;DR

Join the Customer Operations team as a Quality Assurance Specialist II, a strategic and analytical role focused on designing robust QA frameworks for high-scale operations. You will partner with cross-functional teams to identify systemic quality issues, build feedback loops from audits and interaction data, and drive prioritization of improvements that enhance customer experience. Key responsibilities include developing QA programs, creating dashboards, leading calibration efforts, and coaching vendor support staff. Success in this role requires expertise in program design, strong analytical skills, systems thinking, audit depth, and the ability to influence stakeholders without direct authority. Ideal candidates have 5+ years of quality assurance or related experience, proficiency with analytics tools, and familiarity with financial services or fintech environments.

Skills

Python SQL BI tools dashboards calibration programs vendor QA models automation-enabled QA tools conversational AI data analysis reporting infrastructure quality assurance methodologies cross-functional collaboration compliance considerations financial services experience Fintech experience

What you'll do

  • Design and own the QA program for a defined pod(s) or line(s) of business.
  • Build feedback loops from audits, interaction data to identify systemic quality issues.
  • Develop dashboards and reporting infrastructure to track quality trends and remediation progress.
  • Lead calibration efforts across internal and vendor auditors to maintain scoring integrity.
  • Investigate recurring failures, conduct root cause analyses, and implement prioritized remediation plans.

What we're looking for

  • 5+ years of experience in quality assurance or a related field.
  • Proven ability to design and own scalable QA frameworks and audit programs.
  • Strong data skills, including dashboard/reporting development and analysis.
  • Experience working cross-functionally with Ops Enablement, Vendor Management, Product, and Compliance.
  • Demonstrated success influencing stakeholders without direct authority.
  • Familiarity with financial services or fintech operations.

Market check

Salary context

This $90,000–$110,000 range sits above 12% of similar postings on FindRole.

Peer median band

$104,241–$165,300

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$113,965–$172,475

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Affirm

Affirm is a buy-now, pay-later (BNPL) financial technology company that offers point-of-sale installment loans to consumers, allowing them to split purchases into fixed monthly payments with transparent terms. Industry: Financial Technology & Consumer Lending

Affirm currently has 57 open roles on FindRole.

Listed pay typically runs $190,000–$240,000 across 56 roles with salary data.

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