Production Reliability Engineer II

What you'll do

• Manage and support code deployments, hardware upgrades, patching, and certificate renewals across CAT, DR, and Production environments.
• Perform functional, regression, and performance testing to ensure platform reliability and scalability.
• Maintain up-to-date topology diagrams and business workflow diagrams for supported platforms.
• Manage Business Review Documents, Production Readiness Checklists, and tasks within the team Kanban board.
• Publish customer communications regarding maintenance windows, deployments, and disaster recovery exercises.
• Identify and implement automation to improve processes, reduce manual tasks, and minimize risk.
• Triage and support incident tickets while tracking and reporting on Service Level Agreements (SLAs).
• Manage client implementations for external connectivity needs including telecom, SSL certificates, and networking.

What we're looking for

• Candidates must independently possess the eligibility to work in the United States for any employer.
• A bachelor’s degree in Computer Science, Information Systems, or a related field is typically required.
• Typically require 2 to 5 years or more of related experience.
• Knowledge of ITIL and ITSM disciplines, practices, and procedures is required.
• Familiarity with Agile Methodology and project management requirements focused on system performance and reliability is required.
• Advanced knowledge of platform architecture systems and requirements is required.
• Knowledge of telecom/network functions and transmission protocols such as TCP/IP, SFTP, or Connect:Direct is required for the Telco role.
• Amazon Cloud certification (preferred); scripting experience in bash, python, PowerShell, or Claude Code (preferred).