Principle, Infra Info Svcs

Northern Trust

Remote Actively hiring Verified listing
Tempe, AZ Posted 10 days ago $108,965–$185,155 / year
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At a glance

AI generated

TL;DR

Northern Trust seeks a Senior Technology Infrastructure Operations and Delivery Lead to oversee operations and service delivery for critical infrastructure platforms in North America and EMEA. This role involves collaborating with various engineering teams, ITSM groups, and managed service providers to assess, advise, and mature operational processes while ensuring compliance with control standards and regulatory frameworks. The ideal candidate will have extensive experience in enterprise-scale operations and service delivery within the financial industry, proficiency in ServiceNow, and expertise in ITIL principles. Key responsibilities include guiding cross-functional teams, optimizing processes, managing SLAs, and overseeing strategic initiatives to reduce risk and enhance operational efficiency across data centers, colocation facilities, and global networking environments.

Skills

ServiceNow ITIL CI/CD Excel PowerBI ADO Confluence Python SQL Kubernetes AWS Azure Terraform Docker Git Jira PostgreSQL Oracle Linux Windows Server MSSQL VMware Cisco Juniper Cybersecurity Compliance Regulatory frameworks

What you'll do

  • Serve as central point of contact for Operations and Service Delivery across North America and EMEA.
  • Provide guidance to embedded Operations Managers and Leads in global teams.
  • Develop and optimize cross-functional processes with peer leaders of major infrastructure towers.
  • Interpret control standards and operations processes, helping to identify process gaps and risks.
  • Manage SLA validation, improvement plans, and implementation for mission-critical initiatives.

What we're looking for

  • Over 15 years of experience in technology roles including individual contributor and management positions.
  • At least 8 years of enterprise-scale Operations and Service Delivery experience.
  • Practical knowledge of both technology infrastructure and application development architectures.
  • Expertise in ITIL principles, change and vulnerability management procedures, incident management, and service delivery disciplines.
  • Extensive experience in the financial industry or other highly regulated fields.
  • Proficiency in ServiceNow and well-versed in security best practices and regulatory compliance frameworks.

Market check

Salary context

This $108,965–$185,155 range sits above 38% of similar postings on FindRole.

Peer median band

$123,700–$195,050

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$129,256–$198,250

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Northern Trust

Northern Trust is a leading provider of wealth management, asset servicing, asset management, and banking services to corporations, institutions, and high-net-worth individuals. Industry: Financial Services & Asset Management

Northern Trust currently has 20 open roles on FindRole.

Listed pay typically runs $137,400–$233,600 across 18 roles with salary data.

Most-posted roles

View all roles at Northern Trust

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