Principal Technical Program Manager – Repair Services Operations

Oracle

Quick summary

Work type
On-site
Location
Austin, TX
Salary
$90,100–$199,500 / yr
Posted
16 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $184k
This role $145k
$74k most similar roles pay here $239k

This role pays less than 86% of similar roles. Most pay $160,025–$208,800 — the shaded band above. At the midpoint, this role pays about $145k versus about $184k for comparable roles.

Based on 239 similar postings.

Employer

About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 606 open roles on FindRole.

Listed pay typically runs $97,500–$209,500 across 466 roles with salary data.

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At a glance

TL;DR · Principal Technical Program Manager – Repair Services Operations

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As a Principal Technical Program Manager at Oracle Cloud Infrastructure, you will lead strategic operational improvement initiatives within the Repair Services organization. Your role involves enhancing repair quality and efficiency by driving data-driven solutions to reduce failure rates and optimize vendor performance. You will collaborate with Engineering, Quality, Supply Chain, Logistics, Customer Support, and external partners to establish KPIs, manage SLAs, and implement scalable processes that improve operational visibility and service delivery. The ideal candidate possesses strong program management skills, analytical prowess, and the ability to influence stakeholders across multiple organizations. Familiarity with quality systems, failure analysis, and continuous improvement methodologies is preferred, as well as experience in large-scale cloud infrastructure or technology operations environments.

Skills

Oracle Cloud Infrastructure KPIs SLAs Vendor Management Root Cause Analysis Data Analysis Continuous Improvement Operational Dashboards Project Management Lean Six Sigma PMP CI/CD

What you'll do

  • Lead cross-functional programs to improve repair quality and operational efficiency.
  • Drive initiatives to reduce repair failure rates through data analysis and corrective actions.
  • Manage vendor performance, including SLAs and accountability frameworks.
  • Develop and implement scalable processes for improved service delivery.
  • Own high-priority operational escalations and coordinate issue resolution across teams.
  • Establish KPIs and reporting mechanisms to track program success and metrics.

What we're looking for

  • 7+ years of program management experience in complex, cross-functional initiatives
  • Proven ability to drive process improvements and deliver measurable business outcomes
  • Strong analytical skills with expertise in root cause analysis and data-driven decision-making
  • Experience managing vendor relationships, performance metrics, and operational reviews
  • Excellent communication and executive stakeholder management skills
  • Bachelor's degree in Engineering, Operations, Supply Chain, Business, Computer Science, or related field

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