Principal Product Support Engineer, Level 4 (Clearance Required - Secret), Oklahoma City, Oklahoma, Dallas or Houston, TX, Montgomery, AL

Hewlett Packard Enterprise

Hybrid Actively hiring
Oklahoma City, OK · Dallas, TX · Houston, TX · Montgomery, AL Posted 25 days ago $152,000–$349,000 / year
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At a glance

AI generated

TL;DR

HPE seeks a Principal Product Support Engineer (Level 4) to serve as the primary technical liaison between on-site federal customer teams and HPE’s engineering organization, requiring deep expertise across bare metal, hypervisors, networking, and application layers. This role involves hands-on troubleshooting of complex issues, writing detailed defect reports, engaging with product engineers, and driving permanent fixes. The ideal candidate will have extensive experience in VMware, Kubernetes, Linux systems administration, enterprise networking, and Windows Server environments, along with strong communication skills to document findings and train field teams. Additionally, the position demands a US citizenship and an active Secret clearance or eligibility to obtain one, with up to 25% travel required for on-site work at customer locations in Oklahoma City, OK, or Montgomery, AL.

Skills

VMware Kubernetes Linux Windows Server Networking AWS Azure GCP Prometheus Grafana Terraform Ansible CI/CD DISA STIG NIST 800-53 ServiceNow OpsRamp

What you'll do

  • Act as primary conduit between on-site support teams and HPE BU engineering, translating field observations into defect reports.
  • Lead hands-on technical investigations to resolve complex infrastructure issues across bare metal, hypervisor, networking, and application layers.
  • Validate engineering fixes in customer environments before production rollout and engage directly with product engineers for permanent resolutions.
  • Train managed services team of field engineers by producing runbooks and delivering technical walkthroughs to build operational confidence.
  • Ensure federal compliance and security by leading DISA STIG implementation and supporting audit readiness activities.

What we're looking for

  • U.S. citizenship and active Secret clearance required or ability to obtain
  • 10+ years hands-on experience in infrastructure engineering, systems administration, or technical support
  • Proven troubleshooting skills across bare metal, hypervisor, networking, and application layers
  • Experience interfacing between field/support teams and engineering/product organizations
  • Strong written communication skills for defect reports and executive summaries
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience

Market check

Salary context

This $152,000–$349,000 range sits above 96% of similar postings on FindRole.

Peer median band

$117,000–$220,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$135,000–$185,212

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Hewlett Packard Enterprise

Hewlett Packard Enterprise (HPE) is a global enterprise technology company providing servers, storage, networking, and hybrid cloud solutions along with advisory and operational services to enterprises worldwide. Industry: Enterprise Technology & Cloud Computing

Hewlett Packard Enterprise currently has 14 open roles on FindRole.

Listed pay typically runs $152,000–$306,750 across 14 roles with salary data.

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