Principal GenAI Product Manager, Dealer and Customer Support

Caterpillar

Quick summary

Work type: On-site
Location: Chicago, ILPeoria, IL
Salary: $147,760–$240,110 / yr
Posted: 3 days ago
Closes: Jul 6, 2026
Nearby: 99+ roles within 25 mi

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Salary context

Competitive pay

How this pay compares to similar roles

Similar $197k

This role $194k

$137k most similar roles pay here $251k

This role pays less than 52% of similar roles. Most pay $170,000–$223,625 — the shaded band above. At the midpoint, this role pays about $194k versus about $197k for comparable roles.

Based on 239 similar postings.

Employer

About Caterpillar

Caterpillar Inc. is the world''s largest manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. Industry: Heavy Equipment & Manufacturing

Caterpillar currently has 46 open roles on FindRole.

Listed pay typically runs $128,470–$208,770 across 45 roles with salary data.

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At a glance

TL;DR · Principal GenAI Product Manager, Dealer and Customer Support

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As the Generative AI Product Manager for Caterpillar’s Dealer and Customer business, you will lead the development of intelligent, predictive solutions that enhance fleet performance and customer engagement. Day-to-day responsibilities include managing a cross-functional team to design, test, and deploy advanced AI applications, aligning with enterprise AI governance and integrating seamlessly with Caterpillar’s digital platforms. Key tasks involve defining product roadmaps, ensuring compliance with security protocols, and championing user-centric designs for dealer and customer solutions. The role requires expertise in software engineering, particularly in developing modular architectures for AI agents, as well as proficiency in eCommerce, aftermarket analytics, and integration with dealer management systems. This position demands a deep understanding of edge computing and machine telemetry within Caterpillar’s digital ecosystem, supporting the company's vision to transform fleet management through innovative AI-driven capabilities.

Skills

Agile Python PostgreSQL Kubernetes Docker CI/CD Prometheus Grafana AWS Terraform Git Edge Computing MLOps

What you'll do

Define and evolve the GEN AI product vision aligned with Caterpillar’s enterprise goals.
Oversee cross-functional teams to develop and deploy scalable AI solutions for fleet operations.
Manage full lifecycle of GEN AI solutions, ensuring compliance and continuous improvement.
Champion user-centric design for dealer and customer-facing AI applications.
Monitor solution performance and usage patterns to inform enhancements and impact.
Lead proof-of-concept initiatives with internal and external partners for new GEN AI capabilities.

What we're looking for

Experience in product management for AI-driven solutions and digital platforms.
Proficiency in eCommerce, aftermarket solutions, and customer journey analytics.
Strong collaboration skills with engineering, data science, and operations teams.
Expertise in Agile methodology and managing product backlogs for AI-enabled products.
Deep understanding of edge computing, machine telemetry, and integration with digital ecosystems.
Ability to apply AI ethics and risk frameworks in decision-making processes.
Familiarity with dealer management systems and Caterpillar’s digital platforms.

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