Principal Data Product Manager, Applied AI at Toast

Toast, Inc.

Hybrid

Quick summary

Work type
Hybrid
Location
Boston, MA
Salary
$119,000–$190,000 / yr
Posted
1 day ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $208k
This role $154k
$104k most similar roles pay here $261k

This role pays less than 87% of similar roles. Most pay $169,212–$246,150 — the shaded band above. At the midpoint, this role pays about $154k versus about $208k for comparable roles.

Based on 240 similar postings.

Employer

About Toast, Inc.

Toast is a cloud-based restaurant management platform providing point-of-sale, payment processing, and operations software for the food service industry.

Toast, Inc. currently has 45 open roles on FindRole.

Listed pay typically runs $159,000–$254,000 across 43 roles with salary data.

Most-posted roles

View all roles at Toast, Inc.

At a glance

TL;DR · Principal Data Product Manager, Applied AI at Toast

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As Principal Data Product Manager, Applied AI on the Customer Success Data and Analytics (CSDA) team in Boston, you will lead the development of innovative data products that leverage NLP, ML, and LLMs to extract actionable insights from unstructured customer interactions. Your day-to-day involves prototyping new solutions, validating their effectiveness through rigorous testing, and scaling them into production while serving as a technical resource for your peers across Toast. You’ll work closely with CS leaders to ensure these products meet the organization’s needs, using tools like Snowflake and Hex to build and refine models that enhance contact classification, sentiment analysis, and more. Ideal candidates have 6+ years of experience in data-intensive environments, fluency with LLMs, and strong skills in SQL and Python for building ML pipelines independently.

Skills

Snowflake Python SQL LLMs scikit-learn spaCy Hugging Face sentence-transformers Hex CI/CD NLP ML Terraform AWS Kubernetes

What you'll do

  • Own the agenda for AI-enriched data to improve understanding of customer experience.
  • Prototype, validate, and scale a portfolio of AI-powered data products for CS insights.
  • Serve as a technical resource on applied AI and NLP with CS data across Toast.
  • Build and maintain guidance on successful prompts and pitfalls in AI use cases.
  • Manage end-to-end design from problem framing to production for AI products.

What we're looking for

  • 6+ years of experience in analytics, data science, ML, or NLP.
  • Practical fluency with LLMs and expertise in prompt engineering.
  • Strong project leadership and stakeholder management skills.
  • Expert-level SQL and Python proficiency for building ML pipelines.
  • Ability to explain complex AI systems to non-technical stakeholders.
  • Experience with text data and NLP/ML techniques like classifiers, embeddings.

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