The Principal Associate, Sentry Shift Supervisor role at Capital One’s Global Workplace Services team is a senior-level position responsible for overseeing the safety and security of employees and assets across various facilities. This individual will lead a rotating shift in the 24/7 Security Operations Center, managing emergency response, alarm monitoring, and incident detection while providing training and guidance to their team. Key responsibilities include conducting quality assurance reviews, collaborating with other supervisors, and supporting project managers on new security installations. The ideal candidate should have extensive experience in managing people within an emergency operations center and proficiency in Google for Business applications. Additionally, familiarity with security technology systems and intelligence gathering is preferred. This role demands a high level of expertise in operational processes and the ability to work autonomously while ensuring continuous improvement in security protocols.
Skills
Sentry
Google Suite
Security Technology Systems
Emergency Communication Operations
intelligence gathering
assessment and reporting
project management
quality assurance
process improvement
audits
training development
cross-functional communication
incident response
system testing
risk management
continuous threat monitoring
team engagement
volunteer coordination
discretion
integrity
What you'll do
Lead a shift team of security specialists and contract officers in monitoring alarms and events.
Conduct ongoing training reviews and develop learning opportunities for the team.
Perform audits and quality assurance on operational processes and procedures.
Coordinate cross-functional communications during emergency situations and facilitate calls.
Identify and escalate process gaps to improve efficiency and effectiveness.
Stay informed about current threats and trends affecting Capital One’s security.
What we're looking for
At least 2 years of experience managing people in an emergency security operations center.
High proficiency in Sentry operational processes and procedures.
Experience with Google for Business suite applications.
Ability to lead cross-functional communications during emergencies.
Strong understanding of current and emerging threats across the organization.
Preferred: At least 3 years of experience in a similar management role.
Preferred: Experience with security technology systems and emergency communication operations.
Market check
Salary context
This
$98,900–$112,900
range sits above
7%
of similar postings on FindRole.
Peer median band
$121,725–$206,050
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$142,212–$195,110
Middle half of comparable postings.
Based on 240 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Capital One Financial
Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking
Capital One Financial currently has
489 open roles
on FindRole.
Listed pay typically runs
$197,300–$225,100
across 483 roles with salary data.