Operational Lead for Production Support

CVS Health

Remote

Quick summary

Work type
Remote
Location
CT · NY · IL · MA
Salary
$130,295–$260,590 / yr
Posted
1 day ago
Closes
Jul 24, 2026

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $164k
This role $195k
$115k most similar roles pay here $276k

This role pays more than 80% of similar roles. Most pay $137,473–$190,000 — the shaded band above. At the midpoint, this role pays about $195k versus about $164k for comparable roles.

Based on 239 similar postings.

Employer

About CVS Health

CVS Health is a leading American healthcare company operating retail pharmacies, pharmacy benefit management services, and a health insurance segment through Aetna, one of the nation''s largest health insurers. Industry: Healthcare & Pharmacy

CVS Health currently has 156 open roles on FindRole.

Listed pay typically runs $118,450–$260,590 across 152 roles with salary data.

Most-posted roles

View all roles at CVS Health

At a glance

TL;DR · Operational Lead for Production Support

As an Operational Lead for Production Support in the Commercial and Network Provider organization, you will oversee the operational governance and performance of production support services, ensuring adherence to SLAs and effective incident management. Your day-to-day responsibilities include implementing domain-specific SLAs, coordinating with vendors, leading blameless post-incident reviews, and driving continuous improvement through automation and SRE practices. You will need expertise in ServiceNow, Jira, Splunk, and Dynatrace, along with strong vendor coordination and stakeholder management skills. This role requires a deep understanding of incident and problem management, as well as the ability to lead during high-impact operational events, ensuring minimal business disruption and continuous service improvement.

What you'll do

  • Implement and monitor domain-specific SLAs/KPIs to ensure service performance.
  • Oversee supplier performance to maintain high-quality service delivery consistently.
  • Lead blameless post-incident reviews to identify root causes and drive corrective actions.
  • Drive operational transformation initiatives focusing on efficiency, reliability, and automation.
  • Provide end-to-end oversight of incident management processes for rapid resolution.
  • Establish and enforce production support policies, standards, and controls rigorously.

What we're looking for

  • At least 5 years of experience in technical production support and incident/problem management.
  • Proven expertise in vendor relations, coordination, and SLA frameworks.
  • Strong proficiency with ServiceNow, Jira, Splunk, and Dynatrace tools.
  • Ability to lead complex incident responses and drive long-term reliability improvements.
  • Experience conducting blameless post-incident reviews and implementing corrective actions.
  • Demonstrated success in using automation to reduce operational toil and improve MTTR.
  • Excellent executive-level communication skills for high-severity incidents.

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