Network Support

Fortinet

Confirmed live yesterday Low trust

Quick summary

Work type
On-site
Location
Atlanta, GA
Employment
Full-time
Posted
98 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

How this pay compares to similar roles

Similar $154k
$108k $195k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $125,041–$183,900.

Based on 240 similar postings.

Employer

About Fortinet

Fortinet is a US-based cybersecurity company best known for its FortiGate next-generation firewalls. It sells a broad security platform spanning network security, SD-WAN, endpoint protection, cloud security, and SIEM/SOC operations.

Fortinet currently has 102 open roles on FindRole.

Listed pay typically runs $140,000–$183,000 across 77 roles with salary data.

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At a glance

TL;DR · Network Support

JOB TITLE: Network Support (New Grads 2026) The Network Support (New Grads 2026) role is part of the TAC team in Atlanta, serving as a support and escalation point for customers and partners. You will provide troubleshooting expertise on core products, specifically FortiGate, by collecting and analyzing configuration and system information to recommend corrective actions. Daily tasks include reproducing customer environments on lab equipment, identifying optimizations, and interfacing with QA and development teams to solve problems. Required skills include deep knowledge of Windows, OSX, and Unix/Linux operating systems, along with a strong understanding of TCP/IP, routing protocols, and L2/L3 switching. You must also possess experience with security products like firewalls, IDS/IPS, and VPNs, while utilizing AI tools and knowledge management principles to resolve complex networking and security issues.

What you'll do

  • Provide troubleshooting expertise on core Fortinet products, specifically FortiGate.
  • Collect and analyze customer system information and configuration data to recommend corrective actions.
  • Provide technical education to customers regarding networking and product knowledge gaps.
  • Reproduce customer environments on lab equipment to isolate problems and test new solutions.
  • Manage the full lifecycle of technical cases, including proper escalation and timely closure.
  • Lead customer management meetings and manage communication expectations during technical escalations.
  • Interface with QA and development teams to identify product optimizations and improvements.

What we're looking for

  • 0-3 years of experience in a technical support or system administration role in a networking/security company or equivalent education.
  • Deep working knowledge of Windows, OSX, Unix, and Linux operating systems.
  • Strong understanding of TCP/IP, routing protocols, and L2/L3 switching.
  • Experience with security products including firewalls, IDS/IPS, VPN, and virus scanning.
  • Strong troubleshooting and problem-solving skills.
  • Strong written and verbal communication skills.
  • Bachelor’s degree in computer science, Software Engineering, or a related field (preferred).
  • Previous call center experience supporting data networking or security products (preferred).

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