This role pays more than
78%
of similar roles. Most pay
$152,150–$207,350
— the shaded band above.
At the midpoint, this role pays about
$207k
versus about
$180k
for comparable roles.
Based on 239 similar postings.
Employer
About Microsoft
Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing
Microsoft currently has
1577 open roles
on FindRole.
Listed pay typically runs
$119,800–$234,700
across 1405 roles with salary data.
As a Principal Applied AI Engineer on the Customer Experience Applications (CX Apps) team at Microsoft, you will lead the architecture and implementation of AI-first experiences within Dynamics 365 Sales and Service, focusing on voice, chat, SMS, and other omnichannel customer service operations. Your daily responsibilities include designing production-ready AI solutions that leverage large language models, natural language understanding, and real-time reasoning to enhance agent productivity and customer satisfaction. You will collaborate with cross-functional teams to translate customer needs into intelligent capabilities and mentor junior engineers while driving engineering rigor through high standards for code quality and secure deployment practices. The role requires expertise in languages like Python or C#, MLOps/LLMOps, cloud platforms such as Azure, Kubernetes, Docker, and integrating models from Azure AI and OpenAI. This position is ideal for someone with a strong background in delivering enterprise-grade AI systems at scale and experience working in highly regulated environments.
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