| Microsoft Careers

Microsoft

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Work type: On-site
Location: —
Posted: 54 days ago

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How this pay compares to similar roles

Similar $180k

$106k most similar roles pay here $248k

This listing doesn't post a salary. Most similar roles pay $152,150–$207,350.

Based on 239 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 1577 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 1405 roles with salary data.

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At a glance

TL;DR · | Microsoft Careers

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As a Microsoft Data Center Technician Manager at the CO+I facility, you will lead a team responsible for deploying, diagnosing, troubleshooting, and decommissioning IT equipment across critical services like Bing, Office 365, Xbox, OneDrive, and Azure. Your daily tasks include managing technicians to ensure compliance with policies and procedures, optimizing service delivery through process improvements, and coordinating training programs. You will leverage tools such as ITIL Foundation components for incident management and change control, while ensuring adherence to safety protocols and deployment standards like Network Design Templates (NDTs). This role demands expertise in data center operations, people management, and a deep understanding of hardware infrastructure, making it crucial for maintaining the reliability and efficiency of Microsoft’s global online services.

Skills

ITIL Microsoft Azure Bing Office 365 Xbox OneDrive CI/CD Kubernetes Docker AWS PostgreSQL SQL Server Linux Windows Server Python Terraform Prometheus Grafana

What you'll do

Leads technicians in performing hardware deployments, diagnostics, troubleshooting, and decommissions.
Reviews and advises on process modifications to improve service quality and efficiency.
Ensures compliance with data center policies and procedures for a team of technicians.
Coordinates task assignments and monitors performance against Key Performance Indicators (KPIs).
Evaluates diagnostic processes and suggests improvements for better service delivery.
Manages projects or programs to meet service delivery objectives, ensuring smooth implementation.

What we're looking for

Experience managing teams of data center technicians.
Expertise in hardware deployments, diagnostics, troubleshooting, and decommissioning IT equipment.
Knowledge of cabling infrastructure, network, server, and storage equipment interactions.
Familiarity with ITIL Foundation components for incident and change management.
Ability to review and provide feedback on process changes and compliance policies.

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