| Microsoft Careers

Microsoft

Quick summary

Work type
On-site
Location
Redmond, WA
Salary
$142,800–$274,800 / yr
Posted
10 days ago
Closes
Dec 2, 2026
Nearby
99+ roles within 25 mi

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $200k
This role $209k
$127k most similar roles pay here $291k

This role pays more than 67% of similar roles. Most pay $177,250–$222,000 — the shaded band above. At the midpoint, this role pays about $209k versus about $200k for comparable roles.

Based on 238 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 1580 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 1408 roles with salary data.

Most-posted roles

View all roles at Microsoft

At a glance

TL;DR · | Microsoft Careers

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As Principal Product Manager for Windows Supportability Intelligence within the Windows and Devices organization, you will lead the development of AI-driven platforms that identify support case patterns and recurring product gaps to improve customer satisfaction. Your daily tasks include delivering insights on emerging errors through anomaly detection, partnering with Data Science teams and Customer Support to define metrics for measuring product quality, and establishing a governance framework to ensure new features are ready for rapid incident response. This role requires expertise in AI/ML technologies such as LLMs and anomaly detection, proficiency in data analysis tools and languages like Python or SQL, and experience building complex software solutions at scale. You will work on transforming how Windows measures supportability, with a focus on large-scale enterprise systems and executive-level visibility.

Skills

AI ML LLMs AnomalyDetection WindowsTelemetry Diagnostics IncidentManagementPlatforms CRMSystems DataAnalysisTools Python R SQL PowerBI Tableau KustoQueryLanguage Azure AWS

What you'll do

  • Define and drive the strategy for Windows Supportability Intelligence dashboards and AI agents.
  • Identify supportability gaps, recurring product bugs, and inefficiencies in escalation processes using AI.
  • Partner with Data Science teams to define metrics measuring Windows’ ability to detect and resolve malfunctions.
  • Establish a governance framework ensuring new features ship with required diagnostics and troubleshooting paths.
  • Surface actionable recommendations for engineering leadership based on data-driven insights.

What we're looking for

  • 8+ years of experience in product management or software development.
  • Bachelor's Degree required; equivalent experience accepted.
  • Proven track record of creating complex software solutions at scale across teams.
  • Experience building data platforms, analytics systems, and health dashboards.
  • Expertise with AI/ML technologies for operational or product data analysis.
  • Familiarity with Windows telemetry, diagnostics, servicing systems, and support ecosystems.

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