Manager, Global Operations Center (GOC)

DoorDash, Inc

Quick summary

Work type
On-site
Location
Tempe, AZ
Salary
$112,200–$165,000 / yr
Posted
1 day ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $182k
This role $139k
$100k most similar roles pay here $231k

This role pays less than 85% of similar roles. Most pay $148,500–$215,450 — the shaded band above. At the midpoint, this role pays about $139k versus about $182k for comparable roles.

Based on 238 similar postings.

Employer

About DoorDash, Inc

DoorDash, Inc. is an American company operating online food ordering and food delivery. It trades under the symbol DASH. With a 56% market share, DoorDash is the largest food delivery platform in the United States.

DoorDash, Inc currently has 238 open roles on FindRole.

Listed pay typically runs $131,600–$193,500 across 156 roles with salary data.

Most-posted roles

View all roles at DoorDash, Inc

At a glance

TL;DR · Manager, Global Operations Center (GOC)

As the Manager of DoorDash’s Global Operations Center (GOC), you will lead a team responsible for ensuring seamless 24/7 operational readiness, threat detection, and incident response across all shifts. You will support escalation frameworks, define success metrics, drive continuous improvement, and automate high-volume tasks to enhance efficiency. Additionally, you will develop training programs and maintain standard operating procedures (SOPs) while leading strategic projects such as tooling improvements and KPI dashboards. This role requires 5+ years of experience in operations or crisis management within a fast-paced environment, along with strong leadership skills, data-driven decision-making abilities, and the capability to collaborate effectively across various teams. The position demands composure under pressure and a bias towards action to implement practical solutions that drive measurable improvement.

What you'll do

  • Support seamless 24/7 threat detection and incident response across all shifts.
  • Enable excellence in incident management by supporting escalation frameworks for high-complexity incidents.
  • Own metrics, reporting, and continuous improvement to drive operational performance.
  • Drive efficiency through automation of repetitive tasks to improve analyst workload and speed.
  • Lead training programs and capability development to enhance team skills and readiness.
  • Strengthen standards and SOPs in partnership with leadership to maintain quality.
  • Lead strategic projects for tooling improvements, KPI dashboards, and audits.

What we're looking for

  • 5+ years of experience in operations, crisis management, or security within high-tempo environments.
  • Proven ability to act urgently and implement practical solutions driving measurable improvement.
  • Experience leading teams, coaching performance, and enhancing engagement in operational settings.
  • Capability to design, deliver, and evaluate training programs and continuous learning initiatives.
  • Strong comfort working with KPIs, dashboards, trend analysis, and performance metrics.
  • Ability to collaborate effectively across technical and non-technical teams in complex organizations.

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