Senior Manager, Global Implementation

DoorDash, Inc

Quick summary

Work type
On-site
Location
New York, NY · San Francisco, CA · Los Angeles, CA · Atlanta, GA · Chicago, IL
Salary
$138,720–$204,000 / yr
Posted
1 day ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $195k
This role $171k
$127k most similar roles pay here $249k

This role pays less than 71% of similar roles. Most pay $166,150–$223,562 — the shaded band above. At the midpoint, this role pays about $171k versus about $195k for comparable roles.

Based on 238 similar postings.

Employer

About DoorDash, Inc

DoorDash, Inc. is an American company operating online food ordering and food delivery. It trades under the symbol DASH. With a 56% market share, DoorDash is the largest food delivery platform in the United States.

DoorDash, Inc currently has 238 open roles on FindRole.

Listed pay typically runs $131,600–$193,500 across 156 roles with salary data.

Most-posted roles

View all roles at DoorDash, Inc

At a glance

TL;DR · Senior Manager, Global Implementation

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As the Senior Manager of Global Implementation at SevenRooms, a leading hospitality technology company within the DoorDash ecosystem, you will lead a high-performing team of over 50 professionals responsible for onboarding and supporting new merchants across North America, EMEA, and APAC. Your role involves developing scalable onboarding strategies to accelerate time-to-first-value and ensuring seamless integration with SevenRooms' CRM and marketing solutions. You will leverage tools like Salesforce, Gainsight, Zendesk, and JIRA to optimize operational efficiency and drive performance metrics such as activation rates and customer satisfaction. This position requires extensive experience in SaaS post-sale operations, a deep understanding of hospitality technology, and the ability to collaborate across multiple functions within DoorDash to enhance the merchant journey.

Skills

Salesforce Gainsight Zendesk JIRA CI/CD Python PostgreSQL AWS Kubernetes Docker Prometheus Grafana

What you'll do

  • Lead global strategy for onboarding and technical implementations of hospitality solutions.
  • Refine and scale the deployment playbook to accelerate time-to-first-value for new clients.
  • Manage performance and productivity of a 50+-person implementation team across geographies.
  • Coach senior managers and ensure their teams drive peak engagement and professional growth.
  • Work cross-functionally with Product, Engineering, Sales, and Success teams to influence product roadmap.

What we're looking for

  • 10+ years of experience leading implementation and onboarding in SaaS.
  • Proven track record managing large-scale (50+) global organizations.
  • Expertise in technical onboarding, support functions, and long-term excellence.
  • Data-driven approach with proficiency in operational KPIs and process optimization.
  • Industry expertise in post-sale operations for Saas or restaurant technology.
  • Technical skills including Salesforce, Gainsight, Zendesk, JIRA, and more.

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