Manager, Commercial Technologies Management

Cardinal Health

Hybrid

Quick summary

Work type
Hybrid
Location
Dublin, OH
Salary
$105,100–$165,110 / yr
Posted
2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $188k
This role $135k
$91k most similar roles pay here $236k

This role pays less than 88% of similar roles. Most pay $154,741–$222,000 — the shaded band above. At the midpoint, this role pays about $135k versus about $188k for comparable roles.

Based on 239 similar postings.

Employer

About Cardinal Health

Cardinal Health is a global healthcare services and products company specializing in pharmaceutical distribution, medical products, and supply chain solutions for healthcare providers and pharmacies. Industry: Healthcare Distribution & Services

Cardinal Health currently has 20 open roles on FindRole.

Listed pay typically runs $100,000–$155,230 across 20 roles with salary data.

Most-posted roles

View all roles at Cardinal Health

At a glance

TL;DR · Manager, Commercial Technologies Management

The Manager of Commercial Technologies Management at Cardinal Health leads the COMPASS team responsible for customer onboarding and technical account management across OptiFreight’s technology platforms. This role involves overseeing the full post-sale journey from technical implementation to ongoing support, ensuring customers are successfully onboarded and remain satisfied long-term users. Day-to-day responsibilities include refining onboarding processes, managing customer health through proactive engagement, and collaborating with Sales during pre-sale phases to assess feasibility and set accurate expectations. The ideal candidate has 3-5 years of experience in Technical Account Management or Customer Success roles within SaaS environments, with a strong background in logistics technology. Key skills include project management, ITSM tool proficiency (e.g., ServiceNow), and cross-functional communication across Sales, Engineering, and executive teams.

What you'll do

  • Own the end-to-end onboarding journey for new customers and migrations from legacy platforms.
  • Continuously refine onboarding playbooks to reduce time-to-value and scale team capacity.
  • Serve as an escalation point for complex post-go-live technical issues during service outages.
  • Partner with Sales in customer discovery to assess technical feasibility and set accurate expectations.
  • Lead a team of technical consultants, balancing long-term projects with daily escalations.
  • Establish a customer health framework with leading indicators to proactively manage at-risk customers.

What we're looking for

  • 3-5+ years of leadership experience in Technical Account Management or Customer Success roles.
  • Proven ability to improve time-to-value and customer health metrics at scale.
  • Experience managing complex software onboarding and migration programs, including training and support.
  • Strong cross-functional communication skills with Sales, Engineering, and executive stakeholders.
  • Domain expertise in logistics, supply chain, transportation management, or healthcare technology.
  • Comfortable balancing project-based work with reactive escalation management using ITSM tools.
  • Bachelor’s degree in a related field or equivalent work experience preferred.

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