This role pays more than
68%
of similar roles. Most pay
$159,762–$226,375
— the shaded band above.
At the midpoint, this role pays about
$216k
versus about
$193k
for comparable roles.
Based on 240 similar postings.
Employer
About LoanDepot
loanDepot is a retail mortgage lender and real estate services company providing home purchase loans, refinances, and home equity products to consumers across the United States. Industry: Mortgage Lending & Real Estate Finance
LoanDepot currently has
13 open roles
on FindRole.
Listed pay typically runs
$138,000–$190,500
across 11 roles with salary data.
As the Technology Director at loanDepot, you will lead the strategic direction of customer service technology systems, focusing on CCaaS platforms like Genesys Cloud, CRM, AI/IVR tools, and omnichannel solutions. Your daily responsibilities include defining a scalable technology roadmap, optimizing telephony platforms, managing technology spend to maximize ROI, and transforming complex data into actionable strategies that enhance agent performance and elevate the customer experience. You will also manage integrations between telephony, AI-powered self-service, and CRM systems, mentor technical teams, and foster cross-functional collaboration to ensure innovation and operational excellence. This role requires expertise in cloud-based networking, contact center infrastructure, and multi-channel support, with a preference for mortgage industry experience and proficiency in Microsoft Office applications.