Level 2 Support Engineer, Automation Focused

eBay

Quick summary

Work type: On-site
Location: Draper, UT
Salary: $98,000–$130,800 / yr
Posted: 17 days ago
Nearby: 76 roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $158k

This role $114k

$86k most similar roles pay here $206k

This role pays less than 89% of similar roles. Most pay $131,580–$185,375 — the shaded band above. At the midpoint, this role pays about $114k versus about $158k for comparable roles.

Based on 240 similar postings.

Employer

About eBay

eBay is a global e-commerce company that operates an online marketplace connecting buyers and sellers for a wide range of new and used goods.

eBay currently has 29 open roles on FindRole.

Listed pay typically runs $172,000–$241,900 across 28 roles with salary data.

Most-posted roles

View all roles at eBay

At a glance

TL;DR · Level 2 Support Engineer, Automation Focused

Role Posting Log in to save

Join our engineering team as a Senior L2 Support Engineer with a focus on automation and AI-powered tools. This role involves providing advanced production support for customer-facing and internal business-critical applications, troubleshooting complex issues across distributed systems, and implementing root cause analysis to ensure system reliability. You will design and implement automation solutions using Python, Java, or Shell scripting to reduce manual effort and improve MTTR, while also supporting contact center platforms like Genesys Cloud and IVR systems. Ideal candidates have 3+ years of experience in application support roles, strong scripting skills, and hands-on experience with monitoring tools and REST APIs. Additional preferred qualifications include cloud platform expertise, CI/CD knowledge, and the ability to leverage AI for incident triage and predictive alerting. This role requires a proactive engineer comfortable working in high-scale contact center environments and collaborating across multiple teams.

Skills

Python Java Shell REST APIs monitoring tools observability tools AWS GCP Azure CI/CD SQL NoSQL Genesys Cloud IVR systems ACD routing workforce management integrations LLM-based assistants automation bots DevOps

What you'll do

Provide advanced L2 production support for business-critical applications.
Troubleshoot and resolve complex issues across distributed systems and integrations.
Implement automation solutions to reduce operational effort and improve MTTR.
Develop scripts and tools for monitoring, alerting, log analysis, and self-healing workflows.
Support contact center platforms and maintain their integrations.

What we're looking for

3+ years experience in L2 support or Site Reliability Engineering.
Strong scripting skills with Python, Java, Shell, or similar languages.
Experience building and maintaining automation frameworks.
Hands-on experience with monitoring and observability tools.
Troubleshooting skills in high-availability environments.
Preferred: Experience with Call Center technologies like Genesys Cloud.
Preferred: Knowledge of AI-powered tools for incident triage and log summarization.

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