IT Operations Manager - Software Asset Management (SAM)

US Bank

Hybrid

Quick summary

Work type
Hybrid
Location
Charlotte, NCHopkins, MNIrving, TXEnglewood, CO
Salary
$111,605–$131,300 / yr
Posted
5 days ago
Closes
Jun 30, 2026

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $188k
This role $121k
$98k most similar roles pay here $243k

This role pays less than 93% of similar roles. Most pay $152,950–$222,500 — the shaded band above. At the midpoint, this role pays about $121k versus about $188k for comparable roles.

Based on 239 similar postings.

Employer

About US Bank

U.S. Bank (U.S. Bancorp) is the fifth-largest bank in the United States, providing retail banking, corporate and commercial banking, wealth management, and payment services to millions of customers. Industry: Banking & Financial Services

US Bank currently has 34 open roles on FindRole.

Listed pay typically runs $119,765–$140,900 across 34 roles with salary data.

Most-posted roles

View all roles at US Bank

At a glance

TL;DR · IT Operations Manager - Software Asset Management (SAM)

The IT Operations Manager role at U.S. Bank involves leading a specialized team focused on driving operational excellence within the Enterprise Software Asset Management (SAM) program. This position requires overseeing software lifecycle management, ensuring compliance and optimization while minimizing operational risk. Day-to-day responsibilities include executing modern SAM workflows across ServiceNow, delivering continuous audit readiness through automated processes, and measuring KPIs for performance and compliance. The ideal candidate has over seven years of experience in complex operational initiatives within regulated environments, extensive hands-on experience with ServiceNow ITx platform, and strong financial acumen. Key skills include leadership in developing talent, building trusted partnerships across various departments, and leveraging data-driven automation to enhance operational efficiency. This role is pivotal in shaping how thousands of employees manage software within a top-five financial services organization, emphasizing resilience, trust, and responsible technology management.

What you'll do

  • Deliver Enterprise SAM operational outcomes aligned with COBIT and FFIEC standards.
  • Execute end-to-end SAM workflows across ServiceNow ecosystem for compliance and optimization.
  • Maintain software compliance and optimize licensing models (SaaS, COTS, on-prem).
  • Ensure continuous audit readiness through automated license reconciliation and validation.
  • Develop risk remediation action plans based on operational process insights.

What we're looking for

  • 7+ years of experience leading complex operational initiatives in highly regulated environments like financial services
  • 5+ years of direct Software Asset Management (SAM) experience including licensing compliance and optimization
  • 3+ years hands-on experience implementing SAM workflows within the ServiceNow ITx platform
  • Proven ability to translate policies into operational processes with embedded controls using data and automation
  • Strong capability in building trusted partnerships across various organizational units such as IT, finance, risk, and legal
  • Experienced people leader with talent development skills and a focus on scaling execution through empowered teams
  • Knowledge of major software publishers' licensing models and financial acumen for cost optimization

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