IT Operational Support Supervisor

Marathon Petroleum

Hybrid

Quick summary

Work type
Hybrid
Location
San Antonio, TXFindlay, OH
Posted
3 days ago
Closes
Jun 29, 2026

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Salary context

How this pay compares to similar roles

Similar $159k
$108k most similar roles pay here $199k

This listing doesn't post a salary. Most similar roles pay $128,650–$190,125.

Based on 239 similar postings.

Employer

About Marathon Petroleum

Marathon Petroleum Corporation is one of the largest petroleum refining, marketing, retail, and transportation companies in the United States, operating an extensive refining network and Speedway convenience stores. Industry: Oil Refining & Energy

Marathon Petroleum currently has 14 open roles on FindRole.

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At a glance

TL;DR · IT Operational Support Supervisor

The Hybrid Cloud Operations Supervisor leads a managed services team in San Antonio, Texas, overseeing the day-to-day operations and support of a mission-critical hybrid cloud environment primarily hosted on Microsoft Azure. This role involves managing recruitment, development, and performance to build a strong team while ensuring compliance with standards and procedures. The supervisor collaborates with internal peers and business partners to address technology challenges and implement continuous improvement initiatives, focusing on operational execution, customer service, and reliability. Key responsibilities include implementing ITSM practices, coordinating escalations, developing documentation, and managing the lifecycle of IT assets. Preferred skills encompass adaptability, business acumen, and influencing others, along with certifications like CompTIA A+, Network+, Security+, and Microsoft Modern Desktop Administrator Associate, as well as experience in cloud services, cybersecurity, and automation platforms such as Splunk and ServiceNow.

What you'll do

  • Oversees daily operations and provides technical support to ensure productivity and minimize downtime.
  • Implements IT service management practices to deliver consistent, high-quality services aligned with business goals.
  • Coordinates escalations and collaborates with internal teams and vendors to resolve complex technical issues efficiently.
  • Develops and maintains documentation, standard operating procedures, and performance metrics for operational excellence.
  • Manages the lifecycle of IT assets, including procurement, deployment, maintenance, and decommissioning for compliance and efficiency.
  • Leads proactive IT support, system monitoring, incident resolution, and problem management across multiple environments.

What we're looking for

  • Bachelor’s Degree in Computer Science, Information Technology, or related field required.
  • 8+ years of diversified IT experience with a focus on cloud and cybersecurity.
  • Certified CompTIA A+, Network+, Security+, HDI Support Center Director preferred.
  • Experience managing hybrid cloud environments (Azure, Microsoft 360) and ITSM practices.
  • Proficient in leading incident management, disaster recovery planning, and business continuity operations.

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