IBM
Quick summary
- Work type
- On-site
- Location
- Armonk, NY · Research Triangle Park, NC
- Posted
- 1 day ago
Market check
Salary context
How this pay compares to similar roles
This listing doesn't post a salary. Most similar roles pay $132,550–$208,975.
Based on 239 similar postings.
Employer
About IBM
IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.
IBM currently has 743 open roles on FindRole.
Listed pay typically runs $1,000,000–$1,000,000 across 8 roles with salary data.
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At a glance
TL;DR · IBM
We are seeking a Customer Success Engineer with expertise in app integration to join our dynamic team at the US FSM East location. This senior-level position focuses on ensuring customer satisfaction and driving product adoption through seamless integrations. Day-to-day responsibilities include collaborating with customers to understand their needs, designing and implementing custom solutions using our platform’s APIs, and providing ongoing support to enhance user experience. The ideal candidate should have hands-on experience with cloud-based integration tools like MuleSoft or Zapier, proficiency in programming languages such as Java or Python, and a strong understanding of RESTful web services. This role is crucial for our growing SaaS product, which addresses complex business challenges by enabling efficient data flow between various applications at enterprise scale.
What you'll do
- Manage customer onboarding and integration of software applications.
- Ensure seamless app integration by troubleshooting technical issues promptly.
- Develop customized solutions to enhance client application performance.
- Provide ongoing support through regular check-ins and proactive monitoring.
- Document case studies and best practices for internal knowledge sharing.
What we're looking for
- Minimum 5 years of experience in customer success or technical support roles.
- Proven track record in managing and integrating complex software applications.
- Strong understanding of cloud-based solutions and SaaS platforms.
- Excellent communication skills for both technical and non-technical stakeholders.
- Experience with CRM tools and data analytics for customer insights.
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