Head of Collections and Loss Mitigation

Upstart

Remote Actively hiring Verified listing
Remote (San Mateo, CA, US) Posted 19 days ago Apply by Sep 1, 2026 $128,100–$177,300 / year
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Market check

Salary context

Below market

How this pay compares to similar roles

Similar $182k
This role $153k
$117k most similar roles pay here $235k

This role pays less than 70% of similar roles. Most pay $140,550–$223,537 — the shaded band above. At the midpoint, this role pays about $153k versus about $182k for comparable roles.

Based on 238 similar postings.

Employer

About Upstart

Upstart is an AI lending platform that partners with banks and credit unions to expand access to affordable credit using non-traditional variables.

Upstart currently has 40 open roles on FindRole.

Listed pay typically runs $177,200–$245,400 across 40 roles with salary data.

Most-posted roles

View all roles at Upstart

At a glance

TL;DR

As the Head of Internal Collections & Loss Mitigation at Upstart, a leading financial technology company, you will lead and develop a team of managers responsible for collections and loss mitigation operations supporting approximately 40 agents. Your daily responsibilities include driving measurable improvements in performance through data-informed management, standardizing coaching practices, and building operational visibility with data-driven reporting. You will also partner closely with cross-functional teams to enhance tooling and automation, ensuring compliance and scalability while maintaining a high bar for borrower experience. This role requires extensive experience in collections operations, people management, and a proven track record of improving performance using data-driven methods. Preferred qualifications include familiarity with regulatory requirements, expertise in QA frameworks, and the ability to analyze operational data to drive improvements.

Skills

Python SQL Kubernetes AWS Terraform Docker CI/CD Prometheus Grafana Tableau Regulatory Compliance Automation Tools Generative AI Data Analysis Workflow Automation

What you'll do

  • Lead and develop a team of managers overseeing collections and loss mitigation operations.
  • Drive improvements in recovery rates, productivity, SLA adherence, and QA performance.
  • Standardize coaching practices and accountability mechanisms to enhance consistency across teams.
  • Build data-driven reporting systems to identify trends and opportunities for improvement.
  • Strengthen operational controls and QA frameworks to ensure compliance and scalable growth.

What we're looking for

  • Over 10 years of experience in collections, servicing, or loss mitigation operations.
  • At least 5 years of direct people management experience, including managing managers.
  • Proven ability to lead teams of over 20 agents across multi-channel workflows.
  • Demonstrated success in improving collections performance through data analysis.
  • Experience partnering with cross-functional teams like Product, Engineering, and Analytics.

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