This role pays more than
86%
of similar roles. Most pay
$177,250–$231,000
— the shaded band above.
At the midpoint, this role pays about
$265k
versus about
$204k
for comparable roles.
Based on 240 similar postings.
Employer
About Coinbase
Coinbase Global is a publicly traded cryptocurrency exchange platform where consumers can buy, sell, and store digital currencies including Bitcoin, Ethereum, and hundreds of other cryptocurrencies. Industry: Cryptocurrency Exchange & Financial Technology
Coinbase currently has
75 open roles
on FindRole.
Listed pay typically runs
$189,105–$221,950
across 68 roles with salary data.
Group Product Manager, Customer Engagement & Experience will lead the Customer Engagement & Experience product team within the EE organization to define and build retail customer support experiences. This role involves owning the multi-year vision, strategy, and roadmap for a global support ecosystem that includes AI-powered self-service, automation, and a concierge program for high-value customers. The manager will oversee a team of product managers, technical program managers, and designers to balance automated systems with human support across chat, voice, and social channels. Key responsibilities include building proactive support capabilities and managing LLM-based assistants and agentic workflows. Required expertise includes extensive experience in fintech or regulated domains, leading large cross-functional teams, and utilizing generative AI for workflow efficiency. The role focuses on solving the challenge of scaling high-quality customer support while maximizing automation rates across diverse product surfaces.
What does a Product Manager earn in Remote?
Median $200000 from 89 postings across 37 companies.
Define the multi-year vision, strategy, and roadmap for retail customer support experiences across all platforms.
Drive the development of AI-powered self-service and automation tools across chat, voice, and social channels.
Manage the Concierge program to provide high-touch, relationship-based support for premium customers using AI-enhanced tools.
Build proactive support capabilities to identify churn risks and resolve issues before customers contact support.
Lead a globally distributed team of product managers, designers, and technical program managers.
Establish measurable outcomes for automation rates, support quality, and customer retention across the portfolio.
Utilize generative AI to improve the internal efficiency and output quality of the product group.
What we're looking for
10+ years of product management experience.
5+ years shipping customer-facing support, self-service, or automation products in fintech, financial services, or similar regulated domains at global scale.
5+ years leading and developing product management teams, including managing senior PMs.
Demonstrated experience delivering AI-powered products with appropriate controls, evaluation, and governance.
Proven ability to define measurable outcomes and use data to drive roadmap prioritization across a multi-team portfolio.
Ability to leverage AI to accelerate output, efficiency, and quality of the product group.
Ability to utilize generative AI responsibly while maintaining human oversight for business-ready outputs.
AI
Machine Learning
A/B Testing
Data Platforms
APIs
CRM
Martech
Adtech
Customer Data Platforms
Analytics
WCAG) 2.2 AA
Product Management
Systems Thinking