Full Stack Engineer, Support Experience

Stripe

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Toronto, CanadaChicago, ILNew York, NYSeattle, WASan Francisco, CA
Salary
$190,400–$285,600 / yr
Posted
96 days ago
Freshness
Confirmed live today

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $208k
This role $238k
$179k most similar roles pay here $297k

This role pays more than 88% of similar roles. Most pay $192,050–$223,750 — the shaded band above. At the midpoint, this role pays about $238k versus about $208k for comparable roles.

Based on 240 similar postings.

Employer

About Stripe

Stripe is a financial infrastructure platform for internet businesses, providing payment processing, billing, fraud prevention, and banking-as-a-service APIs to businesses of all sizes globally. Industry: Payments Infrastructure & Financial Technology

Stripe currently has 145 open roles on FindRole.

Listed pay typically runs $203,600–$291,650 across 142 roles with salary data.

Most-posted roles

View all roles at Stripe

At a glance

TL;DR · Full Stack Engineer, Support Experience

As a Full Stack Engineer, Support Experience (Greater China Support), you will join the Case Resolution Platform team to build the core infrastructure and tooling that empowers global support agents to resolve merchant issues in real time. You will design, build, and maintain full-stack services and backend systems while expanding live channel integrations for voice, messaging, and emerging platforms specifically within Greater China. This role involves debugging critical production issues across multiple stack levels and collaborating with cross-functional teams to improve internal engineering standards. To succeed, you must possess over five years of software engineering experience, native Mandarin fluency, and proficiency in React and Ruby. You will navigate ambiguous domains to solve complex problems involving third-party platform APIs, real-time communication systems, and cloud-based services like gRPC, GraphQL, Docker, Kubernetes, and AWS.

What does a Full Stack Engineer earn in Illinois?

Median $211200 from 56 postings across 4 companies.

See salary data

What you'll do

  • Design, build, and maintain full-stack services and infrastructure for global support agents.
  • Develop and maintain user-facing tooling to resolve merchant and user issues in real time.
  • Expand live channel integrations including voice, messaging, and emerging platforms across global operations.
  • Debug and resolve critical production issues across multiple levels of the technology stack.
  • Build new features at scale while improving internal engineering standards, tools, and processes.
  • Integrate third-party platform APIs specifically within the communications and customer support space.
  • Manage technical projects in ambiguous domains to provide high-quality systems for global users.

What we're looking for

  • 5+ years of industry software engineering experience.
  • Native Mandarin fluency.
  • Full-stack engineering experience with front-end proficiency in React and Ruby.
  • Superb communication skills for interacting with both technical and non-technical stakeholders.
  • Ability to exercise reasoned judgment to make progress in ambiguous domains.
  • Comfort working as a generalist across various technologies and stacks.
  • Experience building or integrating third-party platform APIs, particularly in communications or support tooling (preferred).
  • Familiarity with real-time communication systems, messaging infrastructure, or cloud-based services like gRPC, GraphQL, Docker/Kubernetes, and AWS (preferred).

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