End User Svcs Technician II

General Dynamics

Quick summary

Work type
On-site
Location
Lincoln, NE
Posted
3 days ago
Nearby
11 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $149k
$101k most similar roles pay here $188k

This listing doesn't post a salary. Most similar roles pay $128,250–$170,000.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 439 open roles on FindRole.

Listed pay typically runs $112,924–$149,500 across 366 roles with salary data.

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At a glance

TL;DR · End User Svcs Technician II

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As an End User Svcs Technician II at OTS in Lincoln, NE, you will join a dedicated IT support team to provide first-line technical assistance to end-users. Your day-to-day responsibilities include responding to requests via phone, email, or ticketing systems, troubleshooting basic computer and application issues, documenting problems, and escalating complex cases as needed. You’ll utilize product databases for research and deliver solutions while ensuring adherence to service level standards. This role requires a strong foundation in computer troubleshooting, end-user training, and help desk management, with an emphasis on quality documentation and issue resolution. Ideal candidates have vocational/technical training plus 1-2 years of experience or equivalent, though an Associate's Degree is preferred.

Skills

Help Desk Software Ticketing/Tracking IT Help Desk Software Computer Troubleshooting End-User Training Escalation Management Issue Resolution Solution Delivery Technical Support Technical Troubleshooting Upgrades Management Performance Metrics

What you'll do

  • Responds to end-user requests for technical assistance via phone, email, or ticketing system.
  • Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
  • Documents, tracks, and resolves reported problems using established processes and procedures.
  • Escalates complex problems to appropriate levels or teams for resolution.
  • Provides users with methods and steps to resolve and avoid future issues.
  • Supports installs or upgrades of software or devices, sets up user profiles, and resets passwords.
  • Meets all service level standards for response time and quality in resolving issues.

What we're looking for

  • Requires basic skills in analytical or scientific methods and operational processes.
  • Troubleshoots and resolves basic computer, application, system, device issues.
  • Documents, tracks, and resolves reported problems using established procedures.
  • Utilizes product information databases to research and deliver solutions.
  • Provides end-user training and escalates complex issues as needed.
  • Supports software installs or upgrades, sets up user profiles, resets passwords.
  • Meets service level standards for response time and quality in help desk role.

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