Director, Technology Operations – Pickup, Delivery, and Returns

Walmart

Quick summary

Work type
On-site
Location
Sunnyvale, CA
Salary
$143,000–$286,000 / yr
Posted
7 days ago

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $206k
This role $214k
$126k most similar roles pay here $303k

This role pays more than 55% of similar roles. Most pay $165,770–$246,700 — the shaded band above. At the midpoint, this role pays about $214k versus about $206k for comparable roles.

Based on 237 similar postings.

Employer

About Walmart

Walmart Inc. is the world''s largest retailer by revenue, operating a chain of hypermarkets, discount department stores, and grocery stores, as well as a growing e-commerce presence through Walmart.com. Industry: General Merchandise & Grocery Retail

Walmart currently has 191 open roles on FindRole.

Listed pay typically runs $110,000–$220,000 across 184 roles with salary data.

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View all roles at Walmart

At a glance

TL;DR · Director, Technology Operations – Pickup, Delivery, and Returns

As Director of Technology Operations for Pickup, Delivery & Returns at Walmart, you will lead strategic technology operations across critical omnichannel fulfillment experiences. Your role involves shaping portfolio strategy, investment priorities, and execution frameworks to enhance customer and operational efficiency. You will collaborate with Product, Engineering, Finance, and Business leaders to drive scalable decision-making and execution, leveraging AI-enabled workflows and automation tools like Airtable. This position requires expertise in portfolio governance, program management, and organizational transformation, along with a background in omnichannel retail or logistics environments. Ideal candidates possess strong analytical skills, experience managing budgets and resources, and the ability to influence senior leadership across complex organizations.

What you'll do

  • Lead the operating model and portfolio management framework for Pickup, Delivery, and Returns technology portfolios.
  • Drive portfolio planning, investment prioritization, roadmap governance, and executive visibility across critical customer experiences.
  • Establish governance, success metrics, launch readiness processes, and execution frameworks for large-scale initiatives.
  • Develop business cases, strategic analyses, and performance insights to inform roadmap priorities and resource allocation.
  • Build scalable operational tooling and automation platforms that improve decision-making and execution efficiency.
  • Foster high-performing teams and drive alignment across Product, Engineering, Operations, Supply Chain, Finance, and Executive Leadership.

What we're looking for

  • Bachelor's degree in related field and at least 6 years of experience in technology operations or program management.
  • Experience leading large-scale cross-functional initiatives within eCommerce, logistics, supply chain, transportation, or delivery operations.
  • Strong expertise in portfolio governance, operational planning, program execution, and organizational transformation.
  • Demonstrated success influencing senior leaders and driving alignment across complex organizations.
  • Knowledge of AI-enabled workflows and modern product operating models.
  • Experience developing business cases, investment recommendations, strategic plans, and executive-level decision frameworks.

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