Director, Commercial AI Orchestration Architect

What you'll do

• Own the end-to-end architecture for the agentic orchestration capability including journey generation, execution, and continuous learning.
• Define how the system processes customer signals, brand priorities, content eligibility, and compliance rules to drive engagement.
• Establish technical standards and guardrails for multi-agent systems, including decision rights, tool access, and human-in-the-loop controls.
• Translate commercial objectives into configurable orchestration rules and testable agent behaviors across multiple communication channels.
• Validate critical design decisions through code reviews, prototypes, and production-readiness assessments.
• Ensure all automated recommendations are explainable, traceable, compliant, and reproducible for audit purposes.
• Develop evaluation frameworks to measure journey quality, recommendation relevance, and overall business outcomes.
• Manage the transition of ownership from implementation partners to internal teams by establishing engineering standards and documentation.

What we're looking for

• Proven experience designing and delivering production-grade next-best-action, journey optimization, or omnichannel orchestration platforms.
• Strong understanding of multi-agent architecture including decomposition, shared state, context management, and human-in-the-loop controls.
• Hands-on experience with agent frameworks such as LangGraph, Semantic Kernel, AutoGen, LangChain, or comparable tools.
• Experience designing agent tool access using Model Context Protocol (MCP), APIs, event-driven integration, and asynchronous messaging.
• Strong knowledge of context engineering, prompt management, RAG, and agent memory patterns.
• Expertise in decisioning methods such as contextual bandits, reinforcement learning, predictive scoring, and mathematical optimization.
• Experience establishing LLMOps and MLOps practices including CI/CD, model lifecycle management, and evaluation gates.
• Proficiency in designing secure enterprise integrations using OAuth 2.0, RBAC, and other standard security protocols.