The Expert Services team at Braze is hiring a Delivery Manager to oversee the execution of fixed-length professional services for new and existing clients, ensuring rapid time-to-value and optimal ROI from their investment in the platform. This role involves project managing customer implementations, collaborating with internal teams like Technical Architects and Customer Success Managers, and engaging with external stakeholders to align on goals and deliverables. The Delivery Manager will assess each client's unique business needs, implement best practices, set KPIs for success metrics, and advocate for customer use-cases in product development. Key skills include project management, technical understanding of SaaS, APIs, and marketing automation, as well as strong communication and problem-solving abilities to thrive in a fast-paced environment.
Skills
Braze
SaaS
APIs
Marketing Automation
Analytics
HTML
Project Management
CI/CD
KPIs
Customer Success
Technical Enablement
Documentation
Process Improvement
Workshops
Training
Decisioning Studio
Agile Methodology
JIRA
Confluence
Slack
Zoom
Google Workspace
Salesforce
Trello
Miro
Microsoft Teams
What you'll do
Manage a portfolio of customer implementations to ensure successful outcomes.
Collaborate with internal teams to align on customer goals and deliverables.
Assess customer needs to tailor implementation strategies for rapid ROI.
Conduct training sessions and workshops to empower customers effectively.
Advocate customer business use-cases to product development internally.
What we're looking for
2-5 years experience in customer-facing roles, preferably in implementations or customer success.
Proven project management and technology implementation experience.
Strong organizational skills with the ability to manage multiple projects simultaneously.
Excellent analytical and problem-solving skills for identifying and implementing necessary changes.
Experience in technical concepts such as SaaS, APIs, Marketing Automation, Analytics, or Programming.
Bachelor's degree or equivalent experience in a relevant field.
Superior communication skills, including listening and verbal abilities.
Market check
Salary context
This listing doesn't show a salary. Similar roles on FindRole typically pay
$145,000–$220,000.
Peer median band
$145,000–$220,000
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$149,324–$220,450
Middle half of comparable postings.
Based on 239 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Braze
Braze is a leading cloud-based customer engagement platform that enables brands to foster human connection with consumers through interactive, real-time, cross-channel marketing.