As the Analyst for CX Data & Insights specializing in AI/ML and automation initiatives at Warner Bros., you will join a dynamic team to drive strategic enhancements in customer experience operations. Your role involves defining and executing an AI roadmap that integrates seamlessly with Salesforce, Snowflake, Databricks, and Looker, enhancing operational efficiency and data insights. You will collaborate closely with CX, Tech, and Product teams to identify technical requirements for scalable data products, oversee the development of robust data pipelines, and ensure compliance with governance standards. Additionally, you will establish KPIs to measure the impact of AI-driven initiatives and promote stakeholder engagement across diverse technology platforms. This position requires 3-5 years of experience in product management or analytics, a strong background in data engineering technologies, and the ability to translate technical concepts into business outcomes effectively.
Skills
Salesforce
Snowflake
Databricks
Looker
AI/ML
Automation
ETL
ELT
APIs
KPIs
OKRs
Data Engineering
Data Pipelines
CI/CD
What you'll do
Define and drive the AI/ML and automation roadmap for CX Data & Insights.
Identify and deliver data and AI solutions to enhance operational efficiency and accuracy.
Translate business needs into technical requirements for scalable data products.
Direct data engineers on designing and optimizing data pipelines for CX initiatives.
Oversee data quality, compliance, and governance processes across all CX assets.
Establish and track KPIs and OKRs to measure the success of AI-driven initiatives.
What we're looking for
3-5 years of experience in product management, analytics, or data strategy.
Proven track record of delivering AI/ML initiatives that improve efficiency and accuracy.
Strong understanding of data engineering technologies and best practices for scalable pipelines.
Experience working with modern data platforms like Salesforce, Snowflake, Databricks, and Looker.
Ability to translate technical concepts into actionable business outcomes.
Skilled in setting strategy and managing cross-functional projects without direct authority.
Excellent communication and stakeholder management skills.
Market check
Salary context
This
$62,790–$116,610
range sits above
2%
of similar postings on FindRole.
Peer median band
$100,960–$176,000
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$119,050–$169,000
Middle half of comparable postings.
Based on 237 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Warner Bros. Discovery
Warner Bros. Discovery is a global media and entertainment company operating a broad portfolio of iconic content and brands including Warner Bros. film studio, HBO, CNN, Discovery Channel, and Max streaming service. Industry: Media & Entertainment
Warner Bros. Discovery currently has
54 open roles
on FindRole.
Listed pay typically runs
$121,100–$224,900
across 37 roles with salary data.
Locations Beavercreek, Ohio, US25 days ago
$61,900–$141,000
SQL
ETL
Python
Agile
Jupyter Notebooks
StreamSets
Databricks
Data Warehousing
Data Lake
Metadata Repository
Logical Data Modeling
Data Governance
Air Force Logistics systems data
Information Management
Requirements Elicitation
Data Collection Systems
Statistical Techniques