The Consumer Compliance Analyst position at Plaid's Compliance team involves managing the company’s consumer complaint program, ensuring timely and accurate resolution of escalated complaints with a focus on empathy and transparency. This role requires analyzing trends to identify systemic issues and collaborating with product, engineering, operations, and legal teams to implement solutions. Responsibilities include preparing executive-level reports, maintaining relationships with compliance counterparts at Plaid's customers, and conducting regular calibrations for the Consumer Support team. Ideal candidates have 4-6 years of experience in Compliance, Legal, Risk, or a related field, preferably within Fintech, with expertise in consumer protection regulations like UDAAP, CCPA, GDPR, TILA, and EFTA. Strong analytical skills, strategic thinking, and the ability to balance compliance requirements with consumer experience are essential.
Skills
UDAAP
CCPA
GDPR
TILA
EFTA
SQL
Python
R
Tableau
JIRA
Confluence
Google Workspace
Microsoft Office Suite
CI/CD
Kubernetes
AWS
Docker
GitHub
PostgreSQL
MongoDB
REST APIs
JSON
What you'll do
Review escalated consumer complaints to ensure timely and accurate resolution.
Analyze complaint trends to identify systemic issues and implement solutions.
Prepare and deliver regular compliance reporting to senior leadership.
Build relationships with compliance teams at Plaid's customer banks.
Manage bi-weekly office hours for Consumer Support to address real-time questions.
Run calibrations with the Consumer Support team to ensure policy alignment.
What we're looking for
4-6 years of experience in Compliance, Legal, Risk, or a related field.
Deep understanding of consumer protection regulations and industry best practices.
Exceptional written and verbal communication skills for regulatory summaries and reporting.
Proven ability to collaborate with cross-functional teams on compliance initiatives.
Strong analytical capabilities and problem-solving skills for trend identification and root cause analysis.
Experience building or improving complaint taxonomy/classification systems.
Familiarity with working in a BaaS/program management model.
Market check
Salary context
This
$98,880–$146,400
range sits above
29%
of similar postings on FindRole.
Peer median band
$120,450–$172,800
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$119,050–$183,500
Middle half of comparable postings.
Based on 237 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Plaid
Plaid is a financial technology company that builds a data network powering digital finance applications, enabling consumers to securely connect their financial accounts to apps and services. Industry: Financial Technology & Data Infrastructure
Plaid currently has
127 open roles
on FindRole.
Listed pay typically runs
$186,000–$262,800
across 127 roles with salary data.