Associate Engineer, AI

What you'll do

• Apply prompt engineering techniques to enhance AI model performance for customer service automation.
• Fine-tune AI models to improve performance and increase user satisfaction.
• Support the development and optimization of AI models to meet operational goals.
• Integrate AI-driven enhancements into production systems with cross-functional teams.
• Contribute to the architecture of AI systems to improve customer interactions.
• Ensure the reliability, accuracy, and efficiency of AI applications in customer service operations.

What we're looking for

• Bachelor's Degree or equivalent combination of education and experience.
• Acceptable areas of study include Computer Science, Engineering, or a related field (preferred).
• Less than 2 years of experience developing and optimizing AI models for customer service automation (preferred).
• Less than 2 years of experience applying AI techniques such as prompt engineering and fine-tuning (preferred).
• Less than 2 years of experience collaborating with cross-functional teams to integrate AI-driven solutions into production systems (preferred).
• Proficiency in Cloud Computing, Data Analysis, Data Management, Data Modeling, Model Tuning, and Prompt Engineering.
• Certified Analytics Professional (CAP) certification (preferred).
• Authorized to work in the United States.