Application Support Analyst II, Card Services

Jack Henry & Associates

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Remote

Quick summary

Work type
Remote
Location
Allen, TXBirmingham, ALCedar Falls, IACharlotte, NCLenexa, KSLouisville, KYSpringfield, MOMonett, MO
Posted
9 days ago
Freshness
Confirmed live today

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Salary context

How this pay compares to similar roles

Similar $158k
$111k $205k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $120,375–$196,187.

Based on 240 similar postings.

Employer

About Jack Henry & Associates

Jack Henry & Associates is a US-based financial technology company providing core processing, payment, and digital banking software and services to banks and credit unions.

Jack Henry & Associates currently has 59 open roles on FindRole.

Listed pay typically runs $78,400–$115,000 across 14 roles with salary data.

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At a glance

TL;DR · Application Support Analyst II, Card Services

The Application Support Analyst II: Card Services joins the Symitar Card Services team to manage project phases for Online ATM processing, Online Debit, and Shared Branching. This role involves balancing online network transactions, performing certification testing, and troubleshooting card issues. You will analyze customer processes to map existing systems to Jack Henry products, oversee system set-up including parameter configuration and job file creation, and provide software guidance. Key responsibilities include preparing training materials, documenting procedures, and communicating customer needs to programmers. Required skills include at least two years of experience in financial services or the credit union industry with direct card services experience. Preferred qualifications include Symitar core experience, Microsoft Office Suite proficiency, and the ability to convert complex business information into user-friendly terms for various personnel levels.

What you'll do

  • Map existing customer products and processes to Jack Henry software systems.
  • Perform system set-up including parameter configuration and creating job files for processing.
  • Lead customers through the software installation process and provide post-installation support.
  • Provide technical guidance to customers regarding software functions, features, and usage.
  • Identify and resolve customer issues while maintaining a comprehensive issue tracking list.
  • Create training materials and documentation for both internal users and customers.
  • Balance online network transactions and perform certification testing for network specifications.

What we're looking for

  • Candidates must live within approximately 70 miles of specific office locations in TX, AL, IA, NC, KS, KY, MO, or MO.
  • Minimum of 2 years experience within the financial services or credit union industry.
  • Direct experience with card services.
  • Ability to travel at least 25% of the time to customer locations.
  • Experience working with or using the Symitar core (preferred).
  • Excellent verbal and written communication skills (preferred).
  • Excellent organizational skills and ability to prioritize work under pressure (preferred).
  • Knowledge of Jack Henry products, competitor products, and application functions (preferred).

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