Work From Home Auto Finance Customer Service Coordinator

Capital One Financial

Remote

Quick summary

Work type: Remote
Location: Remote
Posted: 3 days ago

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Salary context

How this pay compares to similar roles

Similar $179k

$125k most similar roles pay here $232k

This listing doesn't post a salary. Most similar roles pay $135,356–$222,000.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 798 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 794 roles with salary data.

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At a glance

TL;DR · Work From Home Auto Finance Customer Service Coordinator

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Join our Auto Finance Servicing team as a Customer Service Coordinator and help us deliver exceptional customer experiences to nearly 3 million clients. In this role, you will place outbound calls to potential customers, educate them about refinancing options, and assist with online enrollment processes while handling inbound inquiries with enthusiasm and energy. You’ll thrive in a fast-paced environment, using open-ended questions to uncover customer needs and guide them through various systems simultaneously. Your responsibilities include building trust, resolving issues on the first call, and maintaining strong relationships with colleagues for effective problem-solving. This position requires at least two years of customer service or call center experience, proficiency with Google Suite or Microsoft Office, and ideally one year in auto finance or financial services.

Skills

Google Suite Microsoft Office Customer Service Call Center Experience Auto Finance Experience Financial Industry Experience First Call Resolution Multiple System Navigation Open-Ended Questioning Online Enrollment Process Account Troubleshooting Scriptless Communication Professional Communication Peer Influence Trust Building Performance Goals Technical Know-how

What you'll do

Place outbound calls to customers interested in refinancing auto loans.
Educate customers about available products and services through active engagement.
Navigate multiple systems simultaneously to resolve customer issues efficiently.
Guide customers through online enrollment processes with energy and enthusiasm.
Build trust by taking ownership of customer needs and striving for first call resolution.

What we're looking for

At least 2 years of customer service or call center experience.
Strong proficiency in Google Suite or Microsoft Office.
Experience in the financial industry preferred.
Ability to work effectively in a fast-paced environment.
Excellent communication and problem-solving skills.
Capable of handling multiple tasks and systems simultaneously.
Commitment to personal development and meeting performance goals.

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