Wireless Escalations Software Engineer (Hybrid)

Cisco

Remote Hybrid

Quick summary

Work type: Remote
Location: Richardson, TX · Austin, TX · Dallas, TX · RTP · Houston, TX
Salary: $137,000–$200,500 / yr
Posted: 39 days ago

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $171k

This role $169k

$118k most similar roles pay here $220k

This role pays more than 50% of similar roles. Most pay $142,400–$200,025 — the shaded band above. At the midpoint, this role pays about $169k versus about $171k for comparable roles.

Based on 240 similar postings.

Employer

About Cisco

Cisco Systems is the world''s leading networking technology company, designing and manufacturing networking hardware, telecommunications equipment, and cybersecurity solutions for businesses and governments. Industry: Networking Technology & Cybersecurity

Cisco currently has 174 open roles on FindRole.

Listed pay typically runs $165,000–$241,400 across 174 roles with salary data.

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At a glance

TL;DR · Wireless Escalations Software Engineer (Hybrid)

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As a Senior Technical Onboarding Specialist for Cisco Spaces in the New York City Metro Area, you will join a dynamic team driving digital transformation through location-based services. Your role involves end-to-end onboarding and deployment of customers from initial engagement to feature rollouts, collaborating with Sales and Product Management to execute Proof of Value initiatives and ensure customer success. You will manage complex technical escalations by partnering with Engineering teams for timely resolutions and innovate field trial features directly with clients to bridge real-world needs and engineering advancements. Additionally, you will develop and refine support workflows and diagnostic tools to enhance troubleshooting efficiency and scale the team effectively. Ideal candidates have a STEM background, 5+ years of experience in technical onboarding or product support within SaaS environments, and expertise in wireless technologies and Cisco solutions.

Skills

Python JavaScript Kubernetes Docker CI/CD PostgreSQL AWS Cisco Technologies Wireless Technologies Artificial Intelligence Terraform Git Swagger RESTful APIs JSON YAML Linux Windows

What you'll do

Lead technical onboarding and deployment for customers from initial engagement to feature deployment.
Resolve complex technical escalations by collaborating with Engineering teams for timely solutions.
Deploy and validate early field trial features directly with customers to bridge real-world needs and innovation.
Develop and refine support workflows, creating advanced diagnostic tools for efficient troubleshooting.
Provide expert training and guidance to Cisco Support structure to enhance product and support improvements.

What we're looking for

5+ years of experience in technical onboarding and product support for SaaS or enterprise IT.
Bachelor’s degree in STEM field, preferably Computer Science or Engineering.
Proven ability to manage complex customer escalations and work with engineering teams.
Experience developing diagnostic tools to enhance troubleshooting efficiency.
Strong analytical skills and expertise in wireless technologies.

Remote

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Wireless Software Engineer (Starlink)

SpaceX

Sunnyvale, CA 2 days ago $135,000–$155,000

C C++ Wi-Fi LTE 5G satellite broadband RF systems signal processing algorithms FFT channel estimation digital signal processing phase-locked loops mixers data converters RF spectrum analyzer network analyzer signal generator oscilloscope

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