As a Technical Support Analyst at a leading technology company, you will join a dedicated team focused on ensuring seamless connectivity and productivity for users. Your role involves resolving end-user issues across various devices and networks, maintaining Windows and Mac systems, and troubleshooting hardware and software problems to enhance system uptime and user satisfaction. You’ll collaborate with internal teams and vendors to improve support processes, manage service requests in a ticketing system, and participate in on-call rotations. The ideal candidate has 3+ years of technical support experience, strong problem-solving skills, and hands-on knowledge of Windows and Mac operating systems, networking fundamentals, and IT processes. Familiarity with mobile devices, enterprise applications, and IT inventory management is preferred, as is a continuous learning mindset to stay updated with the latest technologies.