Technical Operations Specialist, Discovery

What you'll do

• Deliver high-impact AR demonstrations to government and military stakeholders.
• Troubleshoot technical issues across demo stack in real-time during presentations.
• Maintain and prepare demo equipment to deployment-ready standards.
• Conduct testing of AR software releases and provide actionable feedback.
• Travel up to 75% of the time to conduct demonstrations at client sites.

What we're looking for

• Strong technical troubleshooting abilities with a methodical approach to diagnosing and resolving issues under pressure.
• Hands-on experience with AR/VR technology, including setup, configuration, and troubleshooting of headsets and applications.
• Familiarity with software development workflows, release processes, and bug tracking systems (Confluence, Jira).
• Exceptional communication skills with the ability to provide white-glove customer service to senior government officials.
• Must hold an active U.S. Secret security clearance or be eligible to obtain one immediately upon hire.
• Background in technical operations, field service engineering, IT support, or sales engineering roles.
• Comfort working independently in dynamic, fast-paced environments, often with minimal on-site support.