Technical Leader- SDWAN/Routing Escalations

Cisco

Remote

Quick summary

Work type
Remote
Location
Richardson, TX
Salary
$149,100–$218,900 / yr
Posted
4 days ago
Closes
Aug 12, 2026
Nearby
99+ roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $172k
This role $184k
$123k most similar roles pay here $229k

This role pays more than 57% of similar roles. Most pay $139,200–$204,550 — the shaded band above. At the midpoint, this role pays about $184k versus about $172k for comparable roles.

Based on 238 similar postings.

Employer

About Cisco

Cisco Systems is the world''s leading networking technology company, designing and manufacturing networking hardware, telecommunications equipment, and cybersecurity solutions for businesses and governments. Industry: Networking Technology & Cybersecurity

Cisco currently has 179 open roles on FindRole.

Listed pay typically runs $165,000–$241,400 across 179 roles with salary data.

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View all roles at Cisco

At a glance

TL;DR · Technical Leader- SDWAN/Routing Escalations

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As an Escalation Engineer at Cisco’s Enterprise Network SDWAN/Routing Escalations Team, you will work closely with a collaborative and innovative group dedicated to enhancing the reliability of Cisco's enterprise SDWAN solutions within a $15 billion portfolio. Your day-to-day responsibilities include analyzing and fixing complex SDWAN networks, creating lab setups for problem-solving, providing remote troubleshooting support, managing incident tickets, and engaging with various internal teams such as development and test groups. You will also serve as the primary point of contact for customer requirements and participate in on-call rotations. The role requires a strong background in networking protocols like TCP/IP, BGP, OSPF, and Python scripting, along with experience in Cisco products such as ASR1k and ISR4k routers. This dynamic position demands both technical expertise and excellent communication skills to drive product quality improvements by sharing field insights with engineering teams.

Skills

AWS Azure Python TCP/IP OSPF BGP VRRP DNS MPLS BFD QoS Cisco ASR1k Cisco ISR4k Cisco ENCS CSR Cloud Services Router CSP Cloud Services Platform Cisco Catalyst SDWAN CCNA CCNP CCIE

What you'll do

  • Analyze and fix SDWAN networks with mixed routing platforms.
  • Create lab setups to solve problems and validate software changes.
  • Provide remote troubleshooting support for efficient issue resolution.
  • Manage incident tickets and ensure their timely closure and accuracy.
  • Engage with developers and technical teams on complex issues.
  • Serve as primary contact for customer requirements and manage expectations.
  • Participate in on-call rotation for weekend priority support.

What we're looking for

  • Bachelor's degree in Computer Science or related field with 8+ years of experience.
  • Expert knowledge of Layer 2 and Layer 3 networking protocols.
  • Proficient in troubleshooting complex systems and debugging techniques.
  • Experience with Cisco SDWAN products and IP routing technologies.
  • Knowledge of AWS/Azure, Python scripting, and CCNA/CCNP level technical skills.
  • Strong understanding of network protocols including TCP/IP, OSPF, BGP, MPLS, QoS.

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