Staff Software Engineer, Community Support Engineering - Careers

Airbnb

Remote

Quick summary

Work type: Remote
Location: Remote
Salary: $204,000–$255,000 / yr
Posted: 1 day ago

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $195k

This role $230k

$130k most similar roles pay here $268k

This role pays more than 81% of similar roles. Most pay $165,000–$225,000 — the shaded band above. At the midpoint, this role pays about $230k versus about $195k for comparable roles.

Based on 240 similar postings.

Employer

About Airbnb

Founded in 2008 and formerly known as AirBed & Breakfast, Inc., Airbnb is a global marketplace connecting travelers with hosts who offer unique accommodations, ranging from private rooms to entire homes. It operates a massive digital platform for booking stays, experiences, and travel services worldwide.

Airbnb currently has 75 open roles on FindRole.

Listed pay typically runs $204,000–$255,000 across 45 roles with salary data.

Most-posted roles

View all roles at Airbnb

At a glance

TL;DR · Staff Software Engineer, Community Support Engineering - Careers

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As a Staff GenAI Backend Engineer on Airbnb’s Ambassador Routing & Channels (ARC) team, you will lead the development of intelligent agent matching and personalized support experiences for high-value customers. Your daily tasks include owning and evolving core routing infrastructure to ensure high availability and scalability across millions of interactions, consolidating fragmented routing logic into a centralized system, and collaborating with cross-functional teams to enhance customer support efficiency. You will contribute to technical quality through design reviews and mentoring junior engineers while participating in on-call rotations to maintain the reliability of critical systems. The role requires expertise in service-oriented architectures, workflow optimization, prompt engineering for AI/LLM-driven scenarios, and proficiency in crafting resilient backend systems. This position plays a crucial role in driving scalable solutions that improve customer satisfaction at Airbnb’s global scale.

Skills

Python Java Go RAG LLM AI CI/CD Kubernetes Docker AWS PostgreSQL Redis GraphQL gRPC Prometheus Grafana GitLab Jenkins Terraform Ansible

What you'll do

Lead engineering delivery on strategic programs for intelligent agent matching and personalized support experiences.
Own and evolve core routing infrastructure to ensure high availability and scalability across millions of daily interactions.
Drive consolidation of fragmented routing logic into a centralized, auditable system.
Contribute to technical quality through design reviews, code reviews, and architectural decision-making.
Mentor junior engineers and drive a culture of continuous learning and growth.

What we're looking for

9+ years of software development experience in service-oriented architectures and backend systems.
Expertise in workflow optimization, scalable architecture, and AI/LLM-driven scenarios.
Proficiency in designing and iterating on prompt engineering for AI capabilities.
Strong collaboration and communication skills across cross-functional teams.
Experience in technical quality assurance through design and code reviews.
Passion for agile development, system optimization, and team productivity.

Senior Software Engineer, Service Tools - Careers

Airbnb

San Francisco, CA 1 day ago

Bazel CI/CD Java Ruby Go C++ JVM IntelliJ Python Docker Kubernetes AWS PostgreSQL MongoDB Git GitHub Linux REST gRPC JSON YAML GraphQL

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