As a Service Delivery Leader at Northern Trust, you will lead the operational excellence of our Modern Delivery Platform, overseeing thousands of DevOps CI/CD and Infrastructure-as-Code pipelines on Azure in GitHub. Your daily responsibilities include managing SLAs, driving continuous improvement, and interfacing with internal stakeholders to ensure service quality. You will work within a sophisticated SDLC ecosystem that includes AI-driven agent orchestration, cloud-native infrastructure, and advanced DevSecOps toolchains like SonarQube and WIZ for security and code quality. Essential skills include ITIL v4 certification, expertise in Azure and Terraform-based IaC pipelines, fluency in CI/CD principles, and proficiency with ServiceNow for change management. Ideal candidates have a background in financial services and experience managing vendor relationships at scale.
Skills
Azure
GitHub
Terraform
CI/CD
SonarQube
CxOne
WIZ
Collibra
Python
JUnit
Jest
Pytest
NUnit
ServiceNow
Miro
Confluence
SharePoint
Microsoft Teams
Playwright
ITIL
DevSecOps
What you'll do
Manage service level agreements and operational metrics to ensure consistent delivery quality.
Oversee the SDLC toolchain including Azure DevOps, GitHub, SonarQube, CxOne, WIZ, and ServiceNow.
Ensure reliability of Azure infrastructure as code pipelines using Terraform-based IaC practices.
Drive integration of security scanning and cloud security services into CI/CD pipelines.
Champion data governance integration with Collibra for seamless metadata flow in engineering tools.
Lead major incident response and root cause analysis processes across platform services.
What we're looking for
Proven track record in IT Service Delivery Management with ITIL v4 certification.
Expertise in Microsoft Azure and Infrastructure-as-Code using Terraform.
Fluency in CI/CD principles, GitHub, and Azure DevOps toolchains.
Understanding of DevSecOps practices including SAST, SCA, and cloud security.
Proficiency in ServiceNow for change management and incident response.
Strong stakeholder management skills with senior leadership and engineering teams.
Experience leading major incident management and conducting root cause analysis.
Market check
Salary context
This
$164,600–$288,000
range sits above
83%
of similar postings on FindRole.
Peer median band
$137,400–$228,200
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$155,500–$215,350
Middle half of comparable postings.
Based on 239 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Northern Trust
Northern Trust is a leading provider of wealth management, asset servicing, asset management, and banking services to corporations, institutions, and high-net-worth individuals. Industry: Financial Services & Asset Management
Northern Trust currently has
20 open roles
on FindRole.
Listed pay typically runs
$137,400–$233,600
across 18 roles with salary data.